--- title: "National DDS Service Support Contract" ocid: "ocds-h6vhtk-035936" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035936" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035936.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035936.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NATIONAL HIGHWAYS" published: "2022-08-05" --- # National DDS Service Support Contract Buyer: NATIONAL HIGHWAYS Current stage: Planning OCID: ocds-h6vhtk-035936 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035936) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035936.json) ## Summary National Highways is initiating a procurement process for the "National DDS Service Support Contract," aimed at delivering ongoing hardware, configuration, and software support for Dynamic Display Screens across various locations in the UK. The procurement, classified under the industry category of information technology services, is currently in the planning stage, with feedback from suppliers requested by 10th October 2022. The contract is valued at £1,200,000 and is set to replace an existing contract that will conclude in July 2023, allowing for a four-month overlap to ensure a smooth transition. This opportunity presents a significant potential for businesses specialising in IT services, particularly those with experience in hardware and software maintenance, project management, and ITIL best practices. Companies that can demonstrate their capacity to handle 2nd and 3rd line support, preventative maintenance, and configuration services for display systems will be well-suited to compete. Participation in this tender could enhance business growth by establishing long-term relationships with a national agency, benefiting from further future contracts with National Highways. ## Notice The driver for procurement is to: Complete the award of a new National Dynamic Display (DDS) Screen Service Support contract to provide ongoing hardware, configuration and software support and other services to 10 x DDS located at each of the ROCs, NTIS and other Regional operational sites. The new contract will replace the current contract (ending July 23), allowing four months' overlap by starting April 23 for an initial three-year period, with options to extend this new contract by an additional 3 x 1-year extensions, subject to National Highways approval and supplier performance. ### Lot Information Lot 1 National Highways is looking for one or more Suppliers to deliver the following aims: To provide ongoing hardware, configuration and software support and other services to 10 x DDS located at each of the ROCs, NTIS and other Regional operational sites. From a high-level point of view, this covers: * 2nd and 3rd line support and maintenance of the DDS hardware, software and firmware of the DDS for each of the sites. The Supplier shall maintain the DDS systems, following in-dustry best practice such as ITIL. * The Supplier shall carry out preventative maintenance of the DDS system in accordance with the Original Equipment Manufacturer (OEM) recommended equipment maintenance regime. * The Supplier's reactive maintenance regime shall ensure that it meets National Highways SLA based on the following, using engineering remote access wherever possible aligning with ITIL best practice. o Critical faults responded to in 4hrs, cleared in 12 hrs. o Major faults responded to in 8hrs, cleared in 24 hrs. * As well as undertaking the activities which are defined above, the supplier will be required to undertake additional activities at the request of National Highways such as Configura-tion Fresh, Security and software updates. WHAT WE ARE LOOKING FOR National Highways (NH) operates a contract to service support the current DDS. This current contract comes to an end in July 23. National Highways is looking to replace this contract through a tendering process to find a suitable replacement contract to provide ongoing support as described in the above. There will be a four month overlap period to ensure a robust handover take place between the existing contract and the new contract. The DDS are located at the following sites: * SW - Aztec West Bristol * WM Quinton Birmingham * NTIC Quinton Birmingham * NW Newton Le Willows near Manchester * NE Wakefield * NE Wakefield test Environment * EM Nottingham Business park * E South Mimms * SE Foster Down Godstone * Satellite Operational located at Penrith Additional information: National Highways is looking to understand what the supply chain thinks of the above requirement in terms of whether this procurement is of interest as well as finding out if there is capability and capacity to deliver. This information is an important early step in terms of shaping the future requirement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021516-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Aug 2022 | | Submission deadline | Not specified | | Future notice date | 9 Oct 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NATIONAL HIGHWAYS | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS1 6HA | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Lawrence Hill | | Westminster constituency | Bristol East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 50 - Repair and maintenance services - 72 - IT services: consulting, software development, Internet and support ### Codes - 30231300 - Display screens - 50312600 - Maintenance and repair of information technology equipment - 72222300 - Information technology services - 72267100 - Maintenance of information technology software ## Release History - 5 Aug 2022 at 09:18 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/021516-2022 ## Notice URLs - https://nationalhighways.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035936. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035936.json.