---
title: "Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number"
ocid: "ocds-h6vhtk-03593b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03593b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03593b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03593b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON NORTH EASTERN RAILWAY LIMITED"
published: "2025-12-09"
---

# Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number

Buyer: LONDON NORTH EASTERN RAILWAY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03593b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03593b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03593b.json)

## Summary

The procurement process for the "Supply, Installation, Maintenance and Support of Smart Ticketing Machines" is facilitated by London North Eastern Railway Limited (LNER). This involves replacing existing Ticket Vending Machines with advanced Smart Ticketing Machines within the UK rail sector. As of 9th December 2025, the procurement is at the award stage, having moved from initial planning to tender in previous stages. The contracting method is selective, utilizing a negotiated procedure with a prior call for competition, and the contact for this process is Anke Tymens, based in York. Key dates included the contract signing on 1st December 2025, following bidding that involved four interested parties.

This procurement presents significant opportunities for businesses specializing in ticketing systems, machine maintenance, and digital retail technology. Companies capable of offering innovative, user-friendly solutions that enhance customer experience through multifunctional devices are well-positioned to benefit. The project emphasises leveraging technology to integrate additional functionalities such as advertising and real-time information dissemination, making it highly suitable for firms in the digital tech and railway services sector. With the potential for further integration into digital projects by LNER, businesses with a forward-thinking and adaptable approach will find ample avenues for growth through this contract.

## Notice

This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

### Lot Information

Lot 1

Supply, installation, maintenance and support of smart ticket machines in LNER stations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/081209-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Dec 2025 |
| Submission deadline | 25 Nov 2024 |
| Future notice date | 2 Dec 2022 |
| Award date | 1 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,000,000 |
| Lots value | £7,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED |
| Additional buyers | LONDON NORTH EASTERN RAILWAY LTD. |
| Locality | YORK |
| Post town | York |
| Postcode | N/A |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 42 - Industrial machinery
- 50 - Repair and maintenance services

### Codes

- 30144200 - Ticket-issuing machines
- 42933000 - Vending machines
- 50316000 - Maintenance and repair of ticket-issuing machinery

## Release History

- 9 Dec 2025 at 16:47 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/081209-2025
- 14 Oct 2024 at 16:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033057-2024
- 22 May 2024 at 08:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016100-2024
- 5 Aug 2022 at 09:52 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/021525-2022

## Notice URLs

- http://www.lner.co.uk
- https://supplierlive.proactisp2p.com/Account/login

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03593b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03593b.json.