---
title: "Customer Solution Transformation - SSE Airtricity"
ocid: "ocds-h6vhtk-03598a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03598a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03598a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03598a.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SSE SERVICES PLC"
published: "2022-08-05"
---

# Customer Solution Transformation - SSE Airtricity

Buyer: SSE SERVICES PLC  
Current stage: Tender  
OCID: ocds-h6vhtk-03598a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03598a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03598a.json)

## Summary

The procurement process titled "Customer Solution Transformation - SSE Airtricity" is currently active and managed by SSE SERVICES PLC, based in Reading, UK. This opportunity falls within the IT services industry, specifically focusing on consulting and software development. The tender is at the planning stage, with submissions due by 12th September 2022. SSE Airtricity aims to enhance its operations to transition into a leading digital energy company on the island of Ireland, committing an indicative budget of £50 million to this transformative project.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with expertise in technology transformation, system integration, and customer management solutions. Companies that provide consulting services, software development, and project management will find this tender particularly relevant. The successful engagement of a partner to deliver the necessary technology and business changes is expected to not only modernise SSE's infrastructure but also create long-term partnerships and additional projects, contributing to sustainable business growth in the energy sector.

## Notice

SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement documents visit; https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341

### Lot Information

Lot 1

SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement visit; https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341

Options: 3x1 additional optional years

Renewal: 3x12 months additional optional. Please note the estimated Value above is for indicative purposes only covering the Full proposed Framework Term plus 3 additional optional years (8 Years Total).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021636-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2022 |
| Submission deadline | 12 Sep 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000,000 |
| Lots value | £50,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SSE SERVICES PLC |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 3JH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48200000 - Networking, Internet and intranet software package
- 48800000 - Information systems and servers
- 72000000 - IT services: consulting, software development, Internet and support
- 72222300 - Information technology services
- 72224000 - Project management consultancy services
- 72227000 - Software integration consultancy services
- 72250000 - System and support services
- 72322000 - Data management services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services

## Release History

- 5 Aug 2022 at 17:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021636-2022

## Notice URLs

- https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
- https://www.GenesisTender@sse.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03598a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03598a.json.