---
title: "Service Desk (SD) and End User Compute (EUC) Services"
ocid: "ocds-h6vhtk-035a3f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035a3f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035a3f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035a3f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2024-07-16"
---

# Service Desk (SD) and End User Compute (EUC) Services

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-035a3f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035a3f.json)

## Summary

The Financial Conduct Authority (FCA) is seeking a strategic partner for the provision of Service Desk and End User Compute Services. The procurement focuses on delivering IT services over a 5-year period with potential extensions. The contract value is significant at £122 million GBP, with a selective procurement method. The FCA aims to support approximately 6300 end users across its offices in the UK, creating opportunities for suppliers in the computer-related management services industry.

This tender by the FCA offers a lucrative opportunity for businesses providing IT services, software development, and support. With a focus on cloud migration and digital transformation, the contract emphasises quality and efficiency in Service Desk and End User Compute services. The potential extensions and large contract value present attractive prospects for businesses looking to engage in long-term partnerships within the IT services sector.

## Notice

Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1). The award value is an indicative total contract value that takes into account the potential value of extensions, should the authority wish to invoke them.

### Lot Information

Lot 1

Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1). The award value is an indicative total contract value that takes into account the potential value of extensions, should the authority wish to invoke them.

Options: Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1).

Renewal: Yes, two (2) twelve (12) month extension options subject to the Authority's discretion (5+1+1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021763-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2024 |
| Submission deadline | 12 Apr 2023 |
| Future notice date | 4 Jan 2023 |
| Award date | 22 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £122,000,000 |
| Lots value | £122,000,000 |
| Awards value | Not specified |
| Contracts value | £69,438,233 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Additional buyers | PAYMENT SYSTEMS REGULATOR |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENTSERV UK LTD PART OF DXC TECHNOLOGY |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30210000 - Data-processing machines (hardware)
- 30211300 - Computer platforms
- 30211400 - Computer configurations
- 30213000 - Personal computers
- 30213100 - Portable computers
- 30213200 - Tablet computer
- 30213300 - Desktop computer
- 30214000 - Workstations
- 30231000 - Computer screens and consoles
- 30231300 - Display screens
- 30237270 - Portable computer carrying cases
- 30237280 - Power supply accessories
- 48730000 - Security software package
- 48731000 - File security software package
- 48732000 - Data security software package
- 48761000 - Anti-virus software package
- 48781000 - System management software package
- 48783000 - Content management software package
- 50312300 - Maintenance and repair of data network equipment
- 50312600 - Maintenance and repair of information technology equipment
- 72210000 - Programming services of packaged software products
- 72211000 - Programming services of systems and user software
- 72212000 - Programming services of application software
- 72226000 - System software acceptance testing consultancy services
- 72227000 - Software integration consultancy services
- 72228000 - Hardware integration consultancy services
- 72310000 - Data-processing services
- 72510000 - Computer-related management services
- 72511000 - Network management software services
- 72512000 - Document management services
- 72810000 - Computer audit services
- 72820000 - Computer testing services

## Release History

- 16 Jul 2024 at 09:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021763-2024
- 10 Mar 2023 at 19:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007147-2023
- 21 Dec 2022 at 19:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036287-2022
- 9 Aug 2022 at 13:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/021875-2022

## Notice URLs

- http://www.fca.org.uk
- http://www.psr.org.uk
- https://fca.delta-esourcing.com/
- https://fca.delta-esourcing.com/delta/viewNotice.html?noticeId=746036529
- https://fca.delta-esourcing.com/respond/842ZB2PCF8
- https://fca.delta-esourcing.com/tenders/UK-UK-London:-Computer-related-management-services./842ZB2PCF8
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Computer-related-management-services./842ZB2PCF8
- https://www.fca.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035a3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035a3f.json.