--- title: "Case Management System for the OPCC" ocid: "ocds-h6vhtk-035afc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035afc" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035afc.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035afc.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THAMES VALLEY POLICE" published: "2023-02-10" --- # Case Management System for the OPCC Buyer: THAMES VALLEY POLICE Current stage: Tender OCID: ocds-h6vhtk-035afc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035afc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035afc.json) ## Summary The Thames Valley Police, acting as the lead Authority for the Office of the Police and Crime Commissioner for the Thames Valley, is initiating a procurement process for a "New case management system for victim services" to meet the demands of the Victims Code. The procurement focuses on acquiring a Case Management System (CMS) to allow non-consent based referrals and collaboration with partners. The contract is worth £80,000 GBP, targeted at service providers with expertise in software packages and information systems. The Tender Period ends on 17th March 2023, with a bid opening scheduled for the same day. This tender opportunity presents a chance for software and information system providers to compete for the contract to develop a comprehensive Case Management System tailored for victim services. Businesses adept at providing database services, software support, and electronic communication systems, among other related services, are well-suited to participate in this open procurement process. The tender process, expected to culminate in engaging the successful bidder, provides an avenue for companies specialising in data management and victim support systems to showcase their capabilities and contribute to enhancing victim services in the Thames Valley region. ## Notice The Victim Code sets out how victims of crime should be treated and what advice, support and practical information is available to them. In order to meet the strict updated demands of the Victims Code, it is necessary that a more robust and flexible Case Management System (CMS) is required to allow non-consent based referrals, as well as the opportunity to work dynamically with approved partners. Without a non-consent option, we are at risk of not adhering to the new legislation and risk victims not receiving critical support. By way of an Automatic Data Transfer (ADT), the Victims First Hub (VFH) provides the front door into victim services for TVP under a consent model. This requires Thames Valley Police (TVP) officers and staff to ask victims if they would like support, then to go onto NICHE and trigger a referral to the VFH. Under the Victim's Code, all victims have a right to be referred to a support service. Therefore, there is a need to move to a non-consent-based model. ### Lot Information Lot 1 The Victim Code sets out how victims of crime should be treated and what advice, support and practical information is available to them. In order to meet the strict updated demands of the Victims Code, it is necessary that a more robust and flexible Case Management System (CMS) is required to allow non-consent based referrals, as well as the opportunity to work dynamically with approved partners. Without a non-consent option, we are at risk of not adhering to the new legislation and risk victims not receiving critical support. By way of an Automatic Data Transfer (ADT), the Victims First Hub (VFH) provides the front door into victim services for TVP under a consent model. This requires Thames Valley Police (TVP) officers and staff to ask victims if they would like support, then to go onto NICHE and trigger a referral to the VFH. Under the Victim's Code, all victims have a right to be referred to a support service. Therefore, there is a need to move to a non-consent-based model. Renewal: As Described in Tender Document ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/004271-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Feb 2023 | | Submission deadline | 17 Mar 2023 | | Future notice date | 27 Apr 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £220,000 | | Lots value | £220,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THAMES VALLEY POLICE | | Locality | KIDLINGTON, OXON | | Post town | Oxford | | Postcode | OX5 1NZ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ14 Oxfordshire CC | | Local authority | Cherwell | | Electoral ward | Kidlington West | | Westminster constituency | Bicester and Woodstock | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48610000 - Database systems - 48611000 - Database software package - 48612000 - Database-management system - 48613000 - Electronic data management (EDM) - 48614000 - Data-acquisition system - 64215000 - IP telephone services - 64216100 - Electronic message services - 64216110 - Electronic data exchange services - 64216120 - Electronic mail services - 72261000 - Software support services - 72312000 - Data entry services - 72313000 - Data capture services - 72314000 - Data collection and collation services - 72320000 - Database services - 72321000 - Added-value database services ## Release History - 10 Feb 2023 at 17:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004271-2023 - 11 Aug 2022 at 12:12 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/022152-2022 ## Notice URLs - http://www.thamesvalley.police.uk - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59557&B=BLUELIGHT - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/32823 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035afc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035afc.json.