---
title: "Out of Hours Emergency Telephony Service"
ocid: "ocds-h6vhtk-035b26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035b26"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035b26.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035b26.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ABERDEENSHIRE COUNCIL"
published: "2022-11-16"
---

# Out of Hours Emergency Telephony Service

Buyer: ABERDEENSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-035b26

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035b26.json)

## Summary

Aberdeenshire Council has awarded contracts for an "Out of Hours Emergency Telephony Service" to SPS Doorguard Limited. The service includes telephony support for Social Care/Social Work, Homelessness, Housing Repairs, and reporting of dangerous buildings. The contracts have been signed for two lots: "Social Care / Social Work and Homelessness Telephony Service" and "Housing Repairs and Dangerous Buildings Telephony Service." The total value of the contracts amounts to £127,250GBP and £87,500GBP, respectively.

This procurement process offers business growth opportunities, particularly for companies providing telephone-answering services. Businesses specialising in emergency telephony, social care support, and housing repairs are well-suited to compete. The tender process, which was in the open stage, aimed to find a supplier that could deliver a consistent and value-for-money solution for the statutory emergency telephony services required by Aberdeenshire Council in the UK.

## Notice

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

### Lot Information

Social Care / Social Work and Homelessness Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

Housing Repairs and Dangerous Buildings Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032494-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2022 |
| Submission deadline | 12 Sep 2022 |
| Future notice date | Not specified |
| Award date | 16 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £395,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £127,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERDEENSHIRE COUNCIL |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB16 5GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Midstocket/Rosemount |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services

## Release History

- 16 Nov 2022 at 12:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032494-2022
- 9 Sep 2022 at 15:46 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025420-2022
- 11 Aug 2022 at 15:58 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022213-2022

## Notice URLs

- http://www.aberdeenshire.gov.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000703219
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00232

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035b26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035b26.json.