---
title: "Salesforce Support"
ocid: "ocds-h6vhtk-035b40"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035b40"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035b40.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035b40.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN TRAINS LIMITED"
published: "2023-01-06"
---

# Salesforce Support

Buyer: NORTHERN TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-035b40

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035b40)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035b40.json)

## Summary

The procurement process for the tender "Salesforce Support" by Northern Trains Limited has reached the award stage. The contracting authority is seeking an experienced partner to provide support for Salesforce instances and products. The tender falls under the goods category within the software package and information systems industry. The contract was successfully awarded on 6th January 2023.

This tender presents an opportunity for businesses specializing in software systems to engage with Northern Trains Limited for ongoing Salesforce support services. Companies with expertise in CRM software, database systems, and business intelligence solutions would be well-suited to compete in this procurement process. The procurement method used was an open procedure, allowing fair competition among interested bidders. The deadline for the award took place on 6th January 2023 with a contract value of 230,000 GBP.

## Notice

Northern are seeking an experienced Salesforce support partner to provide expertise and resource to support Northern's Salesforce instances and products with day-to-day tasks and support the platform and its end users with issue and incident resolution

### Lot Information

Lot 1

Within Northern Salesforce is a significant business system, providing the basis for customer support and increasingly important within our digital transformation initiatives and driving improvement in customer engagement and customer satisfaction.Northern currently use the following Salesforce and related products. The list is not exhaustive and may change over time:* Sales Cloud* Service Cloud* Experience Cloud* Marketing Cloud* Salesforce CDP* Conga Composer* Various integrations with other systems including but not limited to: Alteryx, Tableau, Qualtrics

Renewal: Optional extensions on a plus one, plus one basis

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000348-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2023 |
| Submission deadline | 23 Aug 2022 |
| Future notice date | Not specified |
| Award date | 6 Jan 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £230,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6JT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48480000 - Sales, marketing and business intelligence software package
- 48610000 - Database systems

## Release History

- 6 Jan 2023 at 10:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000348-2023
- 12 Aug 2022 at 08:28 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022247-2022

## Notice URLs

- https://in-tendhost.co.uk/northernrailway/aspx/Home
- https://www.northernrailway.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035b40. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035b40.json.