---
title: "Cloud Voice SIP Service & Channel Connection"
ocid: "ocds-h6vhtk-035bb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035bb6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035bb6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035bb6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARDIFF AND VALE UNIVERSITY HEALTH BOARD"
published: "2026-05-19"
---

# Cloud Voice SIP Service & Channel Connection

Buyer: CARDIFF AND VALE UNIVERSITY HEALTH BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-035bb6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035bb6.json)

## Summary

The procurement process for the Cloud Voice SIP Service & Channel Connection was initiated by the Cardiff and Vale University Health Board. It falls under the services category, specifically within the IP telephone services industry (CPV code: 64215000). The contract is linked to the National PSTN switch-off programme and aims to provide continued telephony service improvements by transitioning to internet-based circuits for enhanced flexibility and reliability. The contract was awarded to BT PLC via a direct award under the RM6116 Network Services 3 Framework, following completion on 31st March 2026. Located in Cardiff, UK, the procedure utilised was selective, with the contract amounting to £45,360.

This procurement presents opportunities for businesses specialising in resilient telecommunications infrastructure. Firms offering competitive, innovative IP telephony solutions, capable of assisting public health organisations in maintaining robust and diversified network services, stand to benefit. With a focus on technical resilience, businesses adept at providing flexible, reliable telephony systems would be well-positioned to compete in such tenders, enhancing growth prospects and market presence in the public sector.

## Notice

The Digital and Health Intelligence (D&HI) Department within Cardiff and Vale University Health Board require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability.

### Lot Information

Lot 1

The Digital and Health Intelligence (D&HI) Department require the continued provision of a Cloud Voice SIP Service and Channel Connection as part of the delivery of their core services. The existing solution was originally implemented to replace legacy telephony infrastructure (over 30 years old) as part of the national PSTN switch-off programme, transitioning to resilient, internet-based circuits that provide enhanced reliability, flexibility, and manageability. The current contract was awarded via a Direct Award under the RM3808 Network Services 2 Framework, following a benchmarking exercise which identified a limited number of suppliers capable of meeting the Health Board's technical and resilience requirements. BT PLC was appointed as the successful supplier, offering the most economically advantageous solution while maintaining independent network infrastructure. In line with the original procurement strategy, it remains a key requirement for the Health Board to maintain resilience across its telephony services by avoiding reliance on a single network provider, with other services continuing to be delivered via Virgin Media Business. The existing contract is due to expire on 31st March 2026. As these services remain business-critical and underpin the Health Board's telephony infrastructure, there is a requirement to ensure continuity of service and ongoing support. The renewed contract will ensure continued delivery of a stable, resilient telephony solution, aligned with operational needs and national infrastructure changes Additional information: This contract was undertaken via a direct award under the RM6116 Network Services 3 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045654-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £97,212 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARDIFF AND VALE UNIVERSITY HEALTH BOARD |
| Additional buyers | SURREY COUNTY COUNCIL |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 2DN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Heath |
| Westminster constituency | Cardiff North |
| Delivery location | TLG13 Warwickshire CC, TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ; COURTESY CARS REDHILL |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64215000 - IP telephone services

## Release History

- 19 May 2026 at 09:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/045654-2026
- 15 Aug 2022 at 11:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022417-2022

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- http://www.courtesycarsredhill.co.uk
- http://www.surreycc.gov.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:215845-2020:TEXT:EN:HTML
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035bb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035bb6.json.