---
title: "Victim Referral and Support Service"
ocid: "ocds-h6vhtk-035e9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035e9b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035e9b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035e9b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "7 FORCES COMMERCIAL SERVICES"
published: "2023-06-14"
---

# Victim Referral and Support Service

Buyer: 7 FORCES COMMERCIAL SERVICES  
Current stage: Award  
OCID: ocds-h6vhtk-035e9b

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## Summary

The 7 Forces Commercial Services has completed the procurement process for the "Victim Referral and Support Service" in the services category under the CPV code 85312300 (Guidance and counselling services). This procurement involved two lots - Lot 1 for Kent Victims’ Advocacy and Support Service and Lot 2 for Essex Victim Referral and Support Service. The procurement method used was an open procedure, with an estimated annual contract value of £1,000,000 for Kent and £345,000 for Essex. The organisation awarded the contract for Lot 1 was Victim Support with a total contract value of £6,900,000 for 4 years. The procurement stage is in the award phase, and the deadline for bid submission was 14th June 2023.

This tender for Victim Referral and Support Services presents an opportunity for businesses in the guidance and counselling services industry to secure contracts with Police and Crime Commissioners (PCCs) for delivering support services to victims of crime in Kent and Essex. Businesses offering tailored support services, therapeutic services, helpline or live chat support, and specialist support for specific groups, needs, or risks are well-suited to compete. Suppliers who can demonstrate quality services and social value are likely to be more competitive in the tender evaluation process. The contracts offer potential for long-term partnerships with the buying organisation, aiming to enhance victim support and achieve the shared objectives of tackling crime and disorder.

## Notice

Police and Crime Commissioners (PCCs) are responsible for delivering an effective and efficient Police Force in their area and reducing crime. They have several statutory responsibilities including ensuring that victims have a voice and bringing together partners including Community Safety Partnerships (CSPs) and criminal justice partners to achieve the shared objectives of tackling crime and disorder and supporting victims. In addition, (PCCs) have a statutory responsibility for commissioning support services for victims of crime, regardless of whether that crime has been reported to the Police. These services should include but not be limited to, * A referral and support service for all victims of crime. * Therapeutic services. * Helpline or live chat support. * Tailored or specialist support for specific groups, needs or risks.

### Lot Information

Lot 1 - Kent Victims' Advocacy and Support Service

Lot 1 - Kent Victims' Advocacy & Support Service This service must provide a needs and risk led approach, which has a strong evidence base that is also trauma informed. The service should be available to all victims of recorded crime who are resident in Kent, including children and young people regardless of when the crime took place or if it has been reported to the Police. If reported to the Police support must be available at all stages of the criminal justice process and beyond. If not reported to the Police, the service must be accessible and available at the point the victim wishes to seek support. Lot 1 contract length: 4 years with an option to extend by a further 3 periods of 12 months. Estimated Contract Value per annum: PS1,000,000

Renewal: Option to extend by a further 3 periods of 12 months.

Lot 2 - Essex Victim Referral and Support Service

The primary aim of this service is to ensure that people are supported to cope and recover after being victims of crime and to increase levels of victim satisfaction and public confidence in the police and criminal justice system. It is also expected to support the PFCC to deliver against the priorities above, specifically promoting restorative justice, ensuring compliance with the victims' code, encouraging reporting, providing tailored support to victims, and referring victims to specialist services. Lot 2 contract length: 3 years with an option to extend by a further 3 periods of 12 months.

Renewal: Option to extend by a further 3 periods of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016943-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2023 |
| Submission deadline | 17 Oct 2022 |
| Future notice date | Not specified |
| Award date | 12 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,450,000 |
| Lots value | £10,450,000 |
| Awards value | Not specified |
| Contracts value | £6,900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | 7 FORCES COMMERCIAL SERVICES |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP5 3QS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Martlesham & Purdis Farm |
| Westminster constituency | Suffolk Coastal |
| Delivery location | TLH3 Essex, TLJ4 Kent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VICTIM SUPPORT |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85312300 - Guidance and counselling services
- 85312400 - Welfare services not delivered through residential institutions
- 98000000 - Other community, social and personal services

## Release History

- 14 Jun 2023 at 17:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016943-2023
- 15 Aug 2022 at 18:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022511-2022

## Notice URLs

- http://www.suffolk.police.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=51476&B=BLUELIGHT

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035e9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035e9b.json.