---
title: "Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution"
ocid: "ocds-h6vhtk-035ed9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035ed9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035ed9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035ed9.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TORUS62 LTD"
published: "2022-08-16"
---

# Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution

Buyer: TORUS62 LTD  
Current stage: Planning  
OCID: ocds-h6vhtk-035ed9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035ed9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035ed9.json)

## Summary

The procurement process initiated by Torus62 Ltd involves a planned tender for implementing a Cloud-hosted Omnichannel Contact Centre Solution. The procurement falls under the services category, specifically targeting the industry sector of call centres. The procurement stage is currently at the planning phase, with a future notice date set for August 16, 2022. The procurement is located in St.Helens, United Kingdom.

This tender provides an opportunity for businesses specialising in information technology and call centre services to compete for implementing an innovative cloud-based contact centre platform. Companies offering Cloud Omni-Channel Contact Centre solutions are well-suited to bid for this tender, which aims to modernize existing contact centre infrastructure. Torus62 Ltd, a public body governed by law, is the buying organisation behind this opportunity, offering growth prospects for businesses aligned with the technological advancements in customer service systems.

## Notice

Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution. Full details of the requirement can be found in the Soft Market Response document contained within the linked exercise.

### Lot Information

Lot 1

Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022586-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2022 |
| Submission deadline | Not specified |
| Future notice date | 15 Aug 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORUS62 LTD |
| Locality | ST.HELENS |
| Post town | Warrington |
| Postcode | WA9 1LD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | Peasley Cross & Fingerpost |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 16 Aug 2022 at 11:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/022586-2022

## Notice URLs

- https://www.delta-esourcing.com/respond/Q846ZMMR85
- https://www.delta-esourcing.com/tenders/UK-UK-St.Helens:-Call-centre./Q846ZMMR85
- https://www.torus.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035ed9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035ed9.json.