---
title: "P-2449 Public Transport Customer Satisfaction Monitoring"
ocid: "ocds-h6vhtk-035f55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035f55"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035f55.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035f55.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSLINK"
published: "2022-11-24"
---

# P-2449 Public Transport Customer Satisfaction Monitoring

Buyer: TRANSLINK  
Current stage: Award  
OCID: ocds-h6vhtk-035f55

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035f55)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035f55.json)

## Summary

The contracting process involves Translink seeking a service provider to conduct customer satisfaction monitoring for passengers of their bus and rail services in Northern Ireland. The contract title is "P-2449 Public Transport Customer Satisfaction Monitoring" and falls under the services category. Translink is the buying organisation located in Belfast, UK. The procurement stage, currently in the award phase, was initiated on 24th November 2022. The contract has been awarded to CARD GROUP with a value of £850,000 GBP signed on the same date.

This tender opportunity is well-suited for businesses offering customer survey services and focusing on quality and cost aspects. Interested businesses must submit responses via the eTendersNI portal. The procurement method is an open procedure with electronic and written submission methods accepted. The tender period ends on 22nd September 2022 at 3 PM GMT, with a bid validity period until 20th January 2023. There is potential for contract renewal for up to 24 months post initial period. Businesses aiming for growth in the customer satisfaction monitoring industry, especially with a focus on quality and cost competitiveness, should consider bidding for this lucrative opportunity.

## Notice

Translink wishes to appoint a service provider to facilitate customer satisfaction monitoring amongst Translink bus and rail passengers in Northern Ireland. Your response must be submitted via the relevant Call for Tender (CfT) on the eTendersNI portal. Instructions on how to submit your response can be found within the Interactive Walkthrough on the eTendersNI Homepage. No other method of submission will be accepted.

### Lot Information

Lot 1

Translink wishes to appoint a service provider to facilitate customer satisfaction monitoring amongst Translink bus and rail passengers in Northern Ireland. Your response must be submitted via the relevant Call for Tender (CfT) on the eTendersNI portal. Instructions on how to submit your response can be found within the Interactive Walkthrough on the eTendersNI Homepage. No other method of submission will be accepted.

Renewal: Extension of up to 24 months following initial contract period

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033390-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2022 |
| Submission deadline | 22 Sep 2022 |
| Future notice date | Not specified |
| Award date | 24 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | £800,000 |
| Awards value | Not specified |
| Contracts value | £850,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSLINK |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 7LX |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLIENT ANALYSIS RELATIONSHIP DEVELOPMENT CARD GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 24 Nov 2022 at 15:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033390-2022
- 17 Aug 2022 at 09:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022752-2022

## Notice URLs

- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035f55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035f55.json.