---
title: "Patient Advice and Support Service for NHS Scotland"
ocid: "ocds-h6vhtk-035f8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035f8b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035f8b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035f8b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NSS NATIONAL PROCUREMENT"
published: "2022-08-17"
---

# Patient Advice and Support Service for NHS Scotland

Buyer: NSS NATIONAL PROCUREMENT  
Current stage: Award  
OCID: ocds-h6vhtk-035f8b

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## Summary

The National Procurement of NHS Scotland has awarded a contract for the provision of the Patient Advice and Support Service to Citizens Advice Scotland. The tender, titled "Patient Advice and Support Service for NHS Scotland," falls under the services category with a CPV code of 85312310 for Guidance services. The procurement method used was a limited tender with the award procedure without prior publication of a call for competition. The contract value is GBP 135,279, and it was signed on 1st August 2022 in Edinburgh, United Kingdom.

This tender presents business opportunities for service providers experienced in offering guidance services specifically within the healthcare sector. Companies with expertise in providing independent advice and support to patients and the public regarding healthcare matters would be well-suited to compete for this contract. The contracting authority, NSS National Procurement, has initiated this tender to address the additional demands of the Scottish Health and Social Care sector during the Covid-19 pandemic and to ensure the necessary supply of services to meet unforeseen circumstances in maintaining healthcare standards.

## Notice

The Provision of the Patient Advice and Support Service as described in Section 18 of the Patient Rights (Scotland) Act 2011

### Lot Information

Lot 1

This procurement is the provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patients Rights (Scotland) Act 2011. The PASS is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public about NHS Scotland healthcare. Where those affected wish to give feedback or comments or raise concerns or complaints about the NHS

### Procurement Information

This VEAT notice is to advise the need for modification to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic and to maintain necessary supply due to circumstances unforeseen by the Authority in line with Regulation 72(1)(c) of the Public Contracts (Scotland) Regulations 2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022838-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £135,279 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSS NATIONAL PROCUREMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE SCOTLAND |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 17 Aug 2022 at 14:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022838-2022

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000702805
- https://ted.europa.eu/udl?uri=TED:NOTICE:406638-2016:TEXT:EN:HTML
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=702805
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035f8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035f8b.json.