---
title: "CONTRACT AWARD: The Provision of a CRM and MDM Solution"
ocid: "ocds-h6vhtk-03605f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03605f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03605f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03605f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUCKINGHAMSHIRE COUNCIL"
published: "2023-02-14"
---

# CONTRACT AWARD: The Provision of a CRM and MDM Solution

Buyer: BUCKINGHAMSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03605f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03605f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03605f.json)

## Summary

The Buckinghamshire Council has awarded a contract for the provision of a CRM and MDM Solution. The contract involves the implementation of a modern Customer Relationship Platform that integrates with existing systems to improve resident services. The contract covers hosting, licensing, maintenance, upgrades, consultancy, and other related services. The awarded supplier is Abavus Ltd. The contract value is £693,000, and it was signed on 13th February 2023.

This tender by the Buckinghamshire Council offers business opportunities for companies experienced in providing CRM and MDM solutions. The contract aims to enhance customer service and streamline digital processes for residents. Businesses specialising in software package and information systems, IT services, and customer relationship management software development can find this tender suitable for their expertise.

## Notice

The Contract is for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council's vision of a "Customer First" culture. The Council's vision is to give residents more free time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management (MDM) to enable a 'single view of the customer' and integrate with existing Line of Business systems. This cloud hosted system will provide rich, unfettered data to help promote the seamless digital journey from the Buckinghamshire Council website. The solution includes (but is not be limited to) the following: hosting, licensing, maintenance, upgrades, reporting, consultancy, customisation, configuration, database administration, data cleansing, data migration, Implementation, initial training, ongoing support.

### Lot Information

Lot 1

The Contract is for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council's vision of a "Customer First" culture. The Council's vision is to give residents more free time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management (MDM) to enable a 'single view of the customer' and integrate with existing Line of Business systems. This cloud hosted system will provide rich, unfettered data to help promote the seamless digital journey from the Buckinghamshire Council website. The solution includes (but is not be limited to) the following: hosting, licensing, maintenance, upgrades, reporting, consultancy, customisation, configuration, database administration, data cleansing, data migration, Implementation, initial training, ongoing support. The CRM platform needs to be effective and configurable, fulfilling our high-level requirements of interactive web forms, a customer account, and an integration engine to fulfil integration into our back-office systems. The platform will enable analysis of customer needs so we can shape our services accordingly as we achieve a better understanding of how customers interact across all services. A CRM platform combined with MDM technology will enable residents to track service requests, receive updates electronically, so we can deliver personalised, targeted services and communication to strengthen relationships with our communities. Our vision is for a platform that touches all service areas, with an emphasis on providing integrations for the more transactional services. We intend to do this through a four-phase programme which were set out in the requirements. The platform will enable future integration and interaction around online booking, payments, live chat, social listening, artificial intelligence, data management, Single Sign On, and several other capabilities. It is important we see no degradation to our existing services, particularly Household Waste with established integrations. This also includes a single sign on into some of our applications, including (but not limited to) our Revenues and Benefits application and our library services application. Additional information: The Contract Value stated at II.1.7 and at V.2.4 is for the initial 5 year term only.

Options: The Contract is for a 5 year initial term with the option to extend for a period, or consecutive periods, of up to sixty (60) months.

Renewal: An option to extend for a period, or consecutive periods, of up to sixty (60) months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004505-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2023 |
| Submission deadline | 19 Sep 2022 |
| Future notice date | Not specified |
| Award date | 13 Feb 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £2,920,000 |
| Awards value | Not specified |
| Contracts value | £693,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUCKINGHAMSHIRE COUNCIL |
| Locality | AYLESBURY |
| Post town | Hemel Hempstead |
| Postcode | HP20 1UA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Aylesbury North |
| Westminster constituency | Aylesbury |
| Delivery location | TLJ13 Buckinghamshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABAVUS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72212445 - Customer Relation Management software development services

## Release History

- 14 Feb 2023 at 13:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004505-2023
- 7 Sep 2022 at 14:17 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025129-2022
- 19 Aug 2022 at 12:57 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023138-2022

## Notice URLs

- http://www.supplybucksbusiness.org.uk
- https://www.buckinghamshire.gov.uk/
- https://www.supplybucksbusiness.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03605f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03605f.json.