---
title: "Provision of Hotel Booking Services"
ocid: "ocds-h6vhtk-0364aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0364aa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0364aa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0364aa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF THE HIGHLANDS AND ISLANDS"
published: "2022-10-25"
---

# Provision of Hotel Booking Services

Buyer: UNIVERSITY OF THE HIGHLANDS AND ISLANDS  
Current stage: Award  
OCID: ocds-h6vhtk-0364aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0364aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0364aa.json)

## Summary

The University of the Highlands and Islands has initiated a procurement process for the provision of a Hotel Booking Service. The procurement falls under the services category, with the main procurement stage currently active. The title of the tender is "Provision of Hotel Booking Services" and the procurement method is an open procedure. The location for the service is Inverness, Dornoch, Elgin, and Fort William. The tender was last updated on 1st September 2022, with a submission deadline of 4th October 2022.

The Hotel Booking Service tender by the University of the Highlands and Islands presents a business growth opportunity for companies specializing in hotel services, software packages, and accommodation services. Businesses with expertise in online booking services, internet coverage, and IT software packages are well-suited to compete. The tender focuses on quality criteria such as platform functionality, implementation plan, and fair working practices, alongside price considerations. Interested entities should consider the procurement timeline and submission requirements to effectively participate and secure business opportunities.

## Notice

The University of the Highlands and Islands (UHI) has a requirement for the Provision of a Hotel Booking Service. The purpose of the Hotel Booking Service is to allow 'guests' the ability to book a room at our Residences, located in Inverness, Dornoch, Elgin and Fort William.

### Lot Information

Lot 1

The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

Renewal: The Contract will commence for a period of three (3) years. The University reserves the right to extend the contract for a further two (2) x twelve (12) month periods subject to satisfactory performance and continued University requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029994-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2022 |
| Submission deadline | 4 Oct 2022 |
| Future notice date | Not specified |
| Award date | 25 Oct 2022 |
| Contract period | Not specified |
| Recurrence | August/September 2027 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF THE HIGHLANDS AND ISLANDS |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5SQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 55 - Hotel, restaurant and retail trade services
- 72 - IT services: consulting, software development, Internet and support
- 98 - Other community, social and personal services

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48517000 - IT software package
- 55100000 - Hotel services
- 55110000 - Hotel accommodation services
- 55130000 - Other hotel services
- 72260000 - Software-related services
- 98341000 - Accommodation services

## Release History

- 25 Oct 2022 at 07:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029994-2022
- 1 Sep 2022 at 07:58 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024386-2022

## Notice URLs

- http://www.uhi.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000705094
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00101
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0364aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0364aa.json.