--- title: "RM6331 Healthcare Soft Facilities Management (FM) Services" ocid: "ocds-h6vhtk-036511" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036511" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036511.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036511.json" source: "Find A Tender Service" current_stage: "Award" buyer: "THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE" published: "2025-02-20" --- # RM6331 Healthcare Soft Facilities Management (FM) Services Buyer: THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE Current stage: Award OCID: ocds-h6vhtk-036511 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036511) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-036511.json) ## Summary Crown Commercial Service (CCS) has established a Pan Public Sector Collaborative Agreement for Healthcare Soft Facilities Management (FM) Services, under the title "RM6331 Healthcare Soft Facilities Management (FM) Services". The contract applies to Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education, and Devolved Administrations. This expansive framework covers a variety of services such as waste management, catering, linen and laundry, cleaning, security, reception services, portering, and grounds maintenance. The procurement process is in the award stage with the agreement being signed on 20th February 2024. The framework has an initial duration of 36 months with an option to extend for an additional 12 months. The total value of the contract is estimated at £3.5 billion and covers the entire UK. This procurement presents extensive opportunities for businesses to engage with a broad range of services crucial to healthcare facilities management. Companies specializing in waste management, cleaning, catering, and security services, as well as those providing linen and laundry services, should consider participating. This framework allows businesses to access multiple sub-categories or lots, fostering significant business growth. Businesses that are equipped to meet the quality and price criteria (80/20 ratio) set forth by CCS will find numerous avenues for collaboration and service provision. Additionally, complying with technical requirements like Cyber Essentials will be crucial for securing contracts within this framework. The competitive bidding process is designed to ensure the selection of suppliers that can deliver high-quality, cost-effective services, further strengthening their market presence. ## Notice Crown Commercial Service (CCS) as the Authority has put in place a Pan Public Sector Collaborative Agreement for the provision of Healthcare Soft FM Services to be utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. The lotting structure of this framework covers a variety of Soft FM and Hotel Services typically bought by the NHS including: Waste, Catering, Linen & Laundry, Cleaning, Security, Reception Services, Portering and Grounds Maintenance. ### Lot Information Lot 1 Crown Commercial Service (CCS) as the Authority intends to put in place a Pan Public Sector Collaborative Agreement for the provision of Healthcare Soft FM Services to be utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. Additional information: The initial position, subject to engagement, is for a lotting structure that covers Waste, Catering, Linen & Laundry, Cleaning, Security, Reception, Portering and Grounds Maintenance. The final lotting structure of this framework will be determined as a result of the market engagement Standard Wash Linen and Laundry Services The Suppliers appointed to Lot 1A will be responsible for the provision of standard wash linen and laundry services, including the processing (wash and finish) and transportation (collection and return) of linen items to Buyers; Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Specialist Laundry Services (Theatre Packs) The Suppliers appointed to Lot 1B will be responsible for the provision of Specialist Laundry Services (theatre packs and drapes) including the processing (wash and finish) and transportation (collection and return) of items, which are hired to the Buyer from the Supplier; Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Standard Wash Linen and Laundry Services and Theatre Packs The Suppliers appointed to Lot 1C will be responsible for the provision of standard wash linen and laundry services and Specialist Laundry Services (theatre packs and drapes); Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Specialist Cleanroom Laundry Services The Suppliers appointed to Lot 1D will be responsible for the provision of Specialist Cleanroom Laundry Services including the processing (wash and finish) and transportation (collection and return) of cleanroom garments at the ISO classification specified by the Buyer at the Call-Off stage; Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations General Cleaning Services and Pest Control The Suppliers appointed to Lot 2A will be responsible for the provision of routine cleaning to enhance the patient environment of the Buyers Premises in accordance with national standards for cleaning and infection control and prevention. The Suppliers appointed to Lot 2A will be responsible for the provision of a range of Pest Control Services. Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Ambulance and Vehicle Deep Clean Services The Suppliers appointed to Lot 2B will be responsible for the provision of specialist cleaning and make ready services for ambulances and vehicles associated with the delivery of clinical services. Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Non-Hazardous Clinical Waste The Suppliers appointed to Lot 3A will be responsible for the provision of Waste Management Services for non-hazardous clinical wastes on behalf of the Buyer(s). Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Hazardous Clinical Waste The Suppliers appointed to Lot 3B will be responsible for the provision of Waste Management Services for hazardous clinical wastes on behalf of the Buyer(s). Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations General Waste (Hazardous and Non-Hazardous) The Suppliers appointed to Lot 3C will be responsible for the provision of Waste Management Services for both hazardous and non-hazardous general wastes on behalf of the Buyer(s). Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Recyclable General Waste The Suppliers appointed to Lot 3D will be responsible for the provision of Waste Management Services for recyclable wastes on behalf of the Buyer(s). Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Confidential Waste The Suppliers appointed to Lot 3E will be responsible for the provision of Waste Management Services for confidential wastes on behalf of the Buyer(s). Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Feminine Hygiene Waste The Suppliers appointed to Lot 3F will be responsible for the provision of Waste Management Services for feminine hygiene wastes on behalf of the Buyer(s). Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Total Waste Management Service Suppliers appointed to Lot 3g will be capable of delivering all Services included within Lots 3A, 3B, 3C, 3D, 3E and 3F as a total waste management service. Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Patient Catering The Suppliers appointed to Lot 4A will be responsible for the provision of a healthy, nutritious and appetising full meal service to patients including both in-patients and day patients (where required). Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Retail Catering and Hospitality Services The Suppliers appointed to Lot 4B will be responsible for the provision of an appealing and healthy range of retail catering solutions and hospitality services for visitors and staff. Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Bundled Soft FM Suppliers appointed to Lot 5 will be responsible for the provision of two or more services from Lots 1a - 1d, 2a, 3a - 3g, 4a - 4b or additional services for grounds maintenance, security, porterage and logistics, and visitor support services Renewal: The initial duration of the Framework is 36 months, with an option to extend for a further 12 months. CCS reserve the right to extend lots by varying durations Standard Wash Linen and Laundry Services The Suppliers that have been appointed to Lot 1A are responsible for the provision of standard wash linen and laundry services, including the processing (wash and finish) and transportation (collection and return) of linen items to Buyers. Specialist Laundry Services (Theatre Packs) The Suppliers that have been appointed to Lot 1B are responsible for the provision of Specialist Laundry Services (theatre packs and drapes) including the processing (wash and finish) and transportation (collection and return) of items, which are hired to the Buyer from the Supplier. Standard Wash Linen and Laundry Services and Theatre Packs The Suppliers that have been appointed to Lot 1C are responsible for the provision of standard wash linen and laundry services and Specialist Laundry Services (theatre packs and drapes). Specialist Cleanroom Laundry Services The Suppliers that have been appointed to Lot 1D are responsible for the provision of Specialist Cleanroom Laundry Services including the processing (wash and finish) and transportation (collection and return) of cleanroom garments at the ISO classification specified by the Buyer at the Call-Off stage. General Cleaning Services and Pest Control The Suppliers that have been appointed to Lot 2A are responsible for the provision of routine cleaning to enhance the patient environment of the Buyers Premises in accordance with national standards for cleaning and infection control and prevention. The Suppliers that have been appointed to Lot 2A are responsible for the provision of a range of Pest Control Services. Ambulance and Vehicle Deep Clean Services The Suppliers that have been appointed to Lot 2B are responsible for the provision of specialist cleaning and make ready services for ambulances and vehicles associated with the delivery of clinical services. Non-Hazardous Clinical Waste The Suppliers that have been appointed to Lot 3A are responsible for the provision of Waste Management Services for non-hazardous clinical wastes on behalf of the Buyer(s). Hazardous Clinical Waste The Suppliers that have been appointed to Lot 3B are responsible for the provision of Waste Management Services for hazardous clinical wastes on behalf of the Buyer(s). General Waste (Hazardous and Non-Hazardous) The Suppliers that have been appointed to Lot 3C are responsible for the provision of Waste Management Services for both hazardous and non-hazardous general wastes on behalf of the Buyer(s). Recyclable General Waste The Suppliers that have been appointed to Lot 3D are responsible for the provision of Waste Management Services for recyclable wastes on behalf of the Buyer(s). Confidential Waste The Suppliers that have been appointed to Lot 3E are responsible for the provision of Waste Management Services for confidential wastes on behalf of the Buyer(s). Feminine Hygiene Waste The Suppliers that have been appointed to Lot 3F are responsible for the provision of Waste Management Services for feminine hygiene wastes on behalf of the Buyer(s). Total Waste Management Service Suppliers that have been appointed to Lot 3g are capable of delivering all Services included within Lots 3A, 3B, 3C, 3D, 3E and 3F as a total waste management service. Patient Catering The Suppliers that have been appointed to Lot 4A are responsible for the provision of a healthy, nutritious and appetising full meal service to patients including both in-patients and day patients (where required). Retail Catering and Hospitality Services The Suppliers that have been appointed to Lot 4B are responsible for the provision of an appealing and healthy range of retail catering solutions and hospitality services for visitors and staff. Bundled Soft FM Suppliers that have been appointed to Lot 5 are responsible for the provision of two or more services from Lots 1a - 1d, 2a, 3a - 3g, 4a - 4b or additional services for grounds maintenance, security, porterage and logistics, and visitor support services ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006301-2025 | | Notice type | Planning Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Feb 2025 | | Submission deadline | 26 Sep 2023 | | Future notice date | 17 Oct 2023 | | Award date | 20 Feb 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,500,000,000 | | Lots value | £3,500,000,000 | | Awards value | Not specified | | Contracts value | £3,500,000,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Active, Cancelled, Planned | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SEE CONTRACTS FINDER NOTICE FOR FULL SUPPLIER LIST | ## CPV Codes ### Divisions - 15 - Food, beverages, tobacco and related products - 18 - Clothing, footwear, luggage articles and accessories - 19 - Leather and textile fabrics, plastic and rubber materials - 31 - Electrical machinery, apparatus, equipment and consumables; lighting - 32 - Radio, television, communication, telecommunication and related equipment - 33 - Medical equipments, pharmaceuticals and personal care products - 34 - Transport equipment and auxiliary products to transportation - 35 - Security, fire-fighting, police and defence equipment - 38 - Laboratory, optical and precision equipments (excl. glasses) - 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products - 42 - Industrial machinery - 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 45 - Construction work - 48 - Software package and information systems - 50 - Repair and maintenance services - 55 - Hotel, restaurant and retail trade services - 60 - Transport services (excl. Waste transport) - 63 - Supporting and auxiliary transport services; travel agencies services - 71 - Architectural, construction, engineering and inspection services - 75 - Administration, defence and social security services - 77 - Agricultural, forestry, horticultural, aquacultural and apicultural services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services - 90 - Sewage, refuse, cleaning and environmental services - 98 - Other community, social and personal services ### Codes - 15800000 - Miscellaneous food products - 15880000 - Special nutritional products - 15894220 - Hospital meals - 15894300 - Prepared dishes - 15894400 - Snacks - 15894500 - Vending-machine ingredients - 15894600 - Sandwich fillings - 18000000 - Clothing, footwear, luggage articles and accessories - 18100000 - Occupational clothing, special workwear and accessories - 18400000 - Special clothing and accessories - 18800000 - Footwear - 18935000 - Laundry bags - 18936000 - Textile bags - 19230000 - Linen fabrics - 31625000 - Burglar and fire alarms - 32223000 - Video transmission apparatus - 33692200 - Parenteral nutrition products - 34928480 - Waste and rubbish containers and bins - 35000000 - Security, fire-fighting, police and defence equipment - 35710000 - Command, control, communication and computer systems - 38500000 - Checking and testing apparatus - 38581000 - Baggage-scanning equipment - 38582000 - X-ray inspection equipment - 39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products - 39220000 - Kitchen equipment, household and domestic items and catering supplies - 39291000 - Laundry supplies - 39310000 - Catering equipment - 39330000 - Disinfection equipment - 39500000 - Textile articles - 39515000 - Curtains, drapes, valances and textile blinds - 39518000 - Hospital linen - 39700000 - Domestic appliances - 39830000 - Cleaning products - 42900000 - Miscellaneous general and special-purpose machinery - 42924730 - Pressurised water cleaning apparatus - 42924740 - High-pressure cleaning apparatus - 42961000 - Command and control system - 42999000 - Non-domestic vacuum cleaners and floor polishers - 44000000 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 44212329 - Security screens - 44521100 - Locks - 44613800 - Containers for waste material - 45000000 - Construction work - 45112700 - Landscaping work - 45452000 - Exterior cleaning work for buildings - 48000000 - Software package and information systems - 48300000 - Document creation, drawing, imaging, scheduling and productivity software package - 48500000 - Communication and multimedia software package - 48600000 - Database and operating software package - 48800000 - Information systems and servers - 48900000 - Miscellaneous software package and computer systems - 50000000 - Repair and maintenance services - 50600000 - Repair and maintenance services of security and defence materials - 50830000 - Repair services of garments and textiles - 55000000 - Hotel, restaurant and retail trade services - 55300000 - Restaurant and food-serving services - 55500000 - Canteen and catering services - 55520000 - Catering services - 55900000 - Retail trade services - 60120000 - Taxi services - 63712400 - Parking services - 71000000 - Architectural, construction, engineering and inspection services - 71421000 - Landscape gardening services - 71700000 - Monitoring and control services - 75000000 - Administration, defence and social security services - 75122000 - Administrative healthcare services - 75241000 - Public security services - 77000000 - Agricultural, forestry, horticultural, aquacultural and apicultural services - 77200000 - Forestry services - 77300000 - Horticultural services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security - 79700000 - Investigation and security services - 79710000 - Security services - 79992000 - Reception services - 79993000 - Building and facilities management services - 79993100 - Facilities management services - 85112000 - Hospital support services - 90000000 - Sewage, refuse, cleaning and environmental services - 90400000 - Sewage services - 90500000 - Refuse and waste related services - 90510000 - Refuse disposal and treatment - 90514000 - Refuse recycling services - 90520000 - Radioactive-, toxic-, medical- and hazardous waste services - 90523000 - Toxic waste disposal services except radioactive waste and contaminated soil - 90524000 - Medical waste services - 90530000 - Operation of a refuse site - 90600000 - Cleaning and sanitation services in urban or rural areas, and related services - 90610000 - Street-cleaning and sweeping services - 90620000 - Snow-clearing services - 90630000 - Ice-clearing services - 90640000 - Gully cleaning and emptying services - 90650000 - Asbestos removal services - 90700000 - Environmental services - 90711100 - Risk or hazard assessment other than for construction - 90733000 - Services related to water pollution - 90900000 - Cleaning and sanitation services - 90910000 - Cleaning services - 90920000 - Facility related sanitation services - 90921000 - Disinfecting and exterminating services - 90922000 - Pest-control services - 98300000 - Miscellaneous services - 98310000 - Washing and dry-cleaning services - 98340000 - Accommodation and office services - 98341100 - Accommodation management services - 98341110 - Housekeeping services - 98341120 - Portering services - 98341130 - Janitorial services - 98341140 - Caretaker services - 98342000 - Work environment services - 98350000 - Civic-amenity services - 98351000 - Car park management services - 98393000 - Tailoring services ## Release History - 20 Feb 2025 at 15:08 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006301-2025 - 20 Mar 2024 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009083-2024 - 28 Jul 2023 at 13:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022016-2023 - 2 Sep 2022 at 07:12 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/024557-2022 ## Notice URLs - https://crowncommercialservice.bravosolution.co.uk - https://www.contractsfinder.service.gov.uk/Notice/ff5c351a-34d5-4f71-b08e-42efea7a2dac - https://www.gov.uk/ccs - https://www.gov.uk/government/publications/government-security-classifications ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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