---
title: "(NU/1589 - 73) Web Services Retainer 2022-2023"
ocid: "ocds-h6vhtk-036671"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036671"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036671.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036671.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEWCASTLE UNIVERSITY"
published: "2022-09-07"
---

# (NU/1589 - 73) Web Services Retainer 2022-2023

Buyer: NEWCASTLE UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-036671

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## Summary

Newcastle University has recently completed a public procurement process for the tender titled "(NU/1589 – 73) Web Services Retainer 2022-2023" in the services category. The procurement stage was a selective process with the method being a restricted procedure. The University sought an agency to be retained for 11 months to provide web content development, web page creation, and project management services. The deadline for this tender has passed, with the contract being awarded to INSPIRED, a business located in Newcastle upon Tyne, for a value of £75,000 signed on 15th August 2022.

This tender provides opportunities for businesses in the software development, marketing consultancy, and project management industries to engage with Newcastle University. Successful companies would need the ability to resource the contract effectively, provide portfolio examples of similar content, and meet the required service levels. The University emphasised accessibility, SEO best practices, and adherence to web standards. Businesses with a collaborative approach, strong project management skills, and experience in web development would be well-suited to compete for similar future opportunities.

## Notice

We are seeking to appoint an agency on a retainer for 11 months to support with the following key services: 1. Web content development a. Write and edit effective web content: i. Using user centred content design principles ii. Optimised for appropriate readability iii. Optimised for search engines and mobile devices iv. To meet the University's web content guidelines and standards b. Rewrite Newcastle University content so it is more suitable for the web c. Use our content workflow and CMS to develop and publish content 2. Web page creation a. Use our content workflow system, GatherContent, to manage content creation and approvals processes b. Create and publish approved web content using one of our content management systems (CMS). We use TerminalFour (T4) as our enterprise level CMS for the web estate on ncl.ac.uk. We also use Hubspot CMS for specific projects and support is required for both. c. Deliver pages that are accessible for users with cognitive and physical difficulties or disabilities. d. Apply SEO best practices e. Adherence to web standards (W3C) and best practices for performance and accessibility (WCAG 2.1 AA / AAA) f. Strong working knowledge developing cross platform/browser compatibility for dynamic web applications. RWD (responsive web design) and mobile first design g. Strong understanding of functional testing strategies and application 3. Project management skills a. The ability to deliver outstanding project management throughout the 11 month retainer b. Assign a dedicated Account Manager who can deal with day-to-day enquires and provide regular updates to University stakeholders. c. Assign an Account Director to provide an oversight of the retainer, provide regular updates and keep track of budgets. d. Use our internal project management system Wrike e. Create a variety of planning documentation and status reports to assist with delivering web projects and to coordinate resource to attend training workshops as required for on-boarding, improving knowledge of our CMS and web standards f. Have a collaborative approach acting as an extension of our in-house delivery team

### Lot Information

Lot 1

We are seeking to appoint an agency on a retainer for 11 months to support with the following key services: 1. Web content development a. Write and edit effective web content: i. Using user centred content design principles ii. Optimised for appropriate readability iii. Optimised for search engines and mobile devices iv. To meet the University's web content guidelines and standards b. Rewrite Newcastle University content so it is more suitable for the web c. Use our content workflow and CMS to develop and publish content 2. Web page creation a. Use our content workflow system, GatherContent, to manage content creation and approvals processes b. Create and publish approved web content using one of our content management systems (CMS). We use TerminalFour (T4) as our enterprise level CMS for the web estate on ncl.ac.uk. We also use Hubspot CMS for specific projects and support is required for both. c. Deliver pages that are accessible for users with cognitive and physical difficulties or disabilities. d. Apply SEO best practices e. Adherence to web standards (W3C) and best practices for performance and accessibility (WCAG 2.1 AA / AAA) f. Strong working knowledge developing cross platform/browser compatibility for dynamic web applications. RWD (responsive web design) and mobile first design g. Strong understanding of functional testing strategies and application 3. Project management skills a. The ability to deliver outstanding project management throughout the 11 month retainer b. Assign a dedicated Account Manager who can deal with day-to-day enquires and provide regular updates to University stakeholders. c. Assign an Account Director to provide an oversight of the retainer, provide regular updates and keep track of budgets. d. Use our internal project management system Wrike e. Create a variety of planning documentation and status reports to assist with delivering web projects and to coordinate resource to attend training workshops as required for on-boarding, improving knowledge of our CMS and web standards f. Have a collaborative approach acting as an extension of our in-house delivery team

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025051-2022 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £75,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE UNIVERSITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 7RU |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSPIRED |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 72210000 - Programming services of packaged software products
- 72212480 - Sales, marketing and business intelligence software development services
- 72212481 - Sales or marketing software development services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79342000 - Marketing services
- 79413000 - Marketing management consultancy services

## Release History

- 7 Sep 2022 at 09:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025051-2022

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:318079-2020:TEXT:EN:HTML
- https://www.ncl.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036671. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036671.json.