---
title: "Consultant Support - Customer Services"
ocid: "ocds-h6vhtk-0366cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0366cb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0366cb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0366cb.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CENTRAL BEDFORDSHIRE COUNCIL"
published: "2022-09-08"
---

# Consultant Support - Customer Services

Buyer: CENTRAL BEDFORDSHIRE COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-0366cb

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0366cb.json)

## Summary

The Central Bedfordshire Council is planning a tender for consultant support in customer services, aiming to deliver best value services in the business analysis consultancy services category. This tender will involve a 3-month process to optimise customer services, including identifying changes, projects, costs, and benefits. The planned future notice date for the tender is week ending 7 October 2022, with a Market Engagement Event scheduled for 4 October 2022.

This tender by the Central Bedfordshire Council presents an opportunity for businesses specialising in business analysis consultancy services to compete for providing expert external advice. Companies experienced in delivering operating models, cost-benefit analyses, and project implementation in customer services would be well-suited to engage with the Council's requirements. The tender process includes a Market Engagement Event for potential bidders to learn more about the Council's plans and seek clarification on the tender details.

## Notice

The Council seeks to secure the services of expert external advice to better understand how we can deliver best value services in Customer Services.

### Lot Information

Lot 1

The Council seeks to secure the services of expert external advice to support the Council's Corporate Management Team (CMT) through a (circa) 3 month process to better understand how we can optimise our customer services to deliver the best value service to all of our residents. You will need to describe and document an operating model for customer services, persuading us of the case to change and benefits of the model.This must include identifying and setting out the changes and projects that will realise the operating model and a high-level plan that sequences the changes and projects. This should include high-level/ estimated (one-off and recurring) costs and benefits for each project and the programme as a whole.We plan to publish this tender week ending 7 October 2022. Ahead of this, we are holding a Market Engagement Event at 09:30 on 4 October via Microsoft Teams. This will provide bidders with an opportunity to hear more about our plans and timescales and ask any questions they may have. If you wish to attend please email procurement@centralbedfordshire.gov.uk with names and email addresses of attendees. Confirmation will be sent to you.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025182-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2022 |
| Submission deadline | Not specified |
| Future notice date | 7 Sep 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL BEDFORDSHIRE COUNCIL |
| Locality | CHICKSANDS |
| Post town | Stevenage |
| Postcode | SG17 5TQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Shefford |
| Westminster constituency | Hitchin |
| Delivery location | TLH25 Central Bedfordshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services

## Release History

- 8 Sep 2022 at 08:17 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/025182-2022

## Notice URLs

- http://in-tendhost.co.uk/centralbedfordshire

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0366cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0366cb.json.