---
title: "Social Media Monitoring Solution"
ocid: "ocds-h6vhtk-036949"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036949"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036949.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036949.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2023-09-18"
---

# Social Media Monitoring Solution

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-036949

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036949)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-036949.json)

## Summary

The Financial Conduct Authority (FCA) has awarded a contract for a Social Media Monitoring Solution to FENIX MEDIA LTD T/A PULSAR. The contract, valued at £1,206,750, was signed on 8th February 2023. The procurement process was conducted through an open procedure, with a focus on IT services related to consulting, software development, and Internet support.

This awarded tender presents an opportunity for businesses, especially SMEs in the IT services sector, to engage with the FCA. The contract involves a detailed social media listening tool requirement aimed at understanding trends impacting the financial ecosystem. With future extension possibilities, businesses offering high-quality technical solutions can benefit from this procurement process. The FCA's emphasis on quality over price in the selection criteria opens avenues for innovative and specialized IT firms to showcase their capabilities.

## Notice

The FCA's Digital Intelligence Exploitation Department has entered a contract for social media listening tool. The Department required a tool that can search various feeds and provide information that can be used to understand trends that have the potential of impacting the financial eco system. The contract is for two (2) years with the option to extend by a further two (2) years on a one (1) plus one (1) basis.

### Lot Information

Lot 1

The FCA's Digital Intelligence Exploitation Department has contracted for a social media listening tool. The Department required a tool that can search various feeds and provide information that can be used to understand trends with the potential of impacting the financial eco system, and a tool which will allow it to retrieve information about Firms, in particular the issues, concerns harms consumers are experiencing. The contract is for two (2) years with the option to extend by a further two (2) years on a one (1) plus one (1) basis. Additional information: The contract is for two (2) years with the option to extend by a further two (2) years on a one (1) plus one (1) basis. The total value of the contract in this notice includes the initial contract term of two (2) years and the optional extension terms.

Options: The contract is for two (2) years with the option to extend by a further two (2) years on a one (1) plus one (1) basis.

Renewal: The contract will have extension provisions for year 3 and 4. This extension value is estimated at PS1,050,000. The Authority may also decide to retender the services at the end of the initial or extension term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027522-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2023 |
| Submission deadline | 18 Oct 2022 |
| Future notice date | Not specified |
| Award date | 8 Feb 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,050,000 |
| Lots value | £1,050,000 |
| Awards value | Not specified |
| Contracts value | £1,206,750 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FENIX MEDIA LTD T/A PULSAR |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32583000 - Data and voice media
- 48000000 - Software package and information systems
- 48600000 - Database and operating software package
- 48610000 - Database systems
- 48611000 - Database software package
- 48810000 - Information systems
- 64216200 - Electronic information services
- 72000000 - IT services: consulting, software development, Internet and support
- 72222300 - Information technology services
- 79315000 - Social research services

## Release History

- 18 Sep 2023 at 15:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027522-2023
- 16 Sep 2022 at 18:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026125-2022

## Notice URLs

- https://fca.delta-esourcing.com/
- https://fca.delta-esourcing.com/delta/viewNotice.html?noticeId=809848005
- https://www.fca.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036949. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036949.json.