---
title: "Procurement of Facilities Management Soft Services"
ocid: "ocds-h6vhtk-036999"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036999"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036999.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036999.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CROYDON HEALTH SERVICES NHS TRUST"
published: "2024-02-27"
---

# Procurement of Facilities Management Soft Services

Buyer: CROYDON HEALTH SERVICES NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-036999

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036999)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-036999.json)

## Summary

The Croydon Health Services NHS Trust conducted a procurement process for the provision of Facilities Management Soft Services, including Healthcare Cleaning, Portering, Window Cleaning, Pest Control, and Helpdesk services for Croydon University Hospital and Purley War Memorial Hospital. The procurement stage was selective, using a Competitive Procedure with Negotiation. The tender resulted in an active contract value of £8,000,000 awarded to ISS Mediclean Limited Trading as ISS Facility Services Healthcare. The contracting authority is the Croydon Health Services NHS Trust, based in Croydon, United Kingdom, operating in the Health sector. The contract was signed on January 11, 2024, aiming for a potential full contract length of 7 years with the intention to commence in October 2023.

This tender by the Croydon Health Services NHS Trust presents business growth opportunities for organisations specializing in facilities management services within the healthcare sector. Businesses that offer cleaning, portering, window cleaning, pest control, and helpdesk services are well-suited to compete for this contract. The procurement process, which involved a Competitive Procedure with Negotiation, allows for fair competition and potential long-term partnerships. Interested businesses should consider the buyer's requirements and the scope of services needed to align their bids with the Trust's goals and specifications for the contract.

## Notice

The provision of Facilities Management Soft Services which include Healthcare Cleaning (Domestics), Portering, Window Cleaning, Pest Control and Helpdesk services for Croydon University Hospital, Purley War Memorial Hospital and associated healthcare premises.

### Lot Information

Lot 1

The provision of FM Soft Services to Trust sites to achieve a high standard of patient outcomes and infection control. The process will be conducted as Competition with Negotiation in line with reg 29 of the Public Contracts Regulations 2015. For the avoidance of doubt the process still be concluded after the submission of the ITN as bidders may have provided the most economically advantageous tender at that stage (as in a restricted process). However, the Trust reserves the right to add further stages for further dialogue & negotiation within a fair, transparent and commercially confidential environment to determine the best solution is appropriate for this process. The proposed contract will be for 5 years with 2 further annual extensions achieving a potential full contract length of 7 years. The intention is commence the contract in October 2023.

Renewal: There will be a further 2 x 1 year extensions based on criteria set out in the procurement documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006194-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2024 |
| Submission deadline | 21 Oct 2022 |
| Future notice date | Not specified |
| Award date | 11 Jan 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | £8,000,000 |
| Awards value | Not specified |
| Contracts value | £45,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROYDON HEALTH SERVICES NHS TRUST |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR7 7YE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | West Thornton |
| Westminster constituency | Croydon West |
| Delivery location | TLI62 Croydon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ISS MEDICLEAN LIMITED TRADING AS ISS FACILITY SERVICES HEALTHCARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 90 - Sewage, refuse, cleaning and environmental services
- 98 - Other community, social and personal services

### Codes

- 72253000 - Helpdesk and support services
- 79993100 - Facilities management services
- 90900000 - Cleaning and sanitation services
- 90911300 - Window-cleaning services
- 90922000 - Pest-control services
- 98341120 - Portering services

## Release History

- 27 Feb 2024 at 09:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006194-2024
- 20 Sep 2022 at 13:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026235-2022

## Notice URLs

- https://in-tendhost.co.uk/nellerdavies/
- https://www.croydonhealthservices.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036999. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036999.json.