---
title: "Smart Ticketing System for the Mersey Ferries"
ocid: "ocds-h6vhtk-0369c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0369c9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0369c9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0369c9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MERSEYTRAVEL"
published: "2023-02-24"
---

# Smart Ticketing System for the Mersey Ferries

Buyer: MERSEYTRAVEL  
Current stage: Award  
OCID: ocds-h6vhtk-0369c9

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0369c9.json)

## Summary

The Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are procuring a Smart Ticketing System for the Mersey Ferries. The contract involves implementing a new booking platform with various sales channels for a 3-year initial period, extendable up to an additional 4 years. The buying organisation is Merseytravel, based in Liverpool, United Kingdom. The tender is in the award stage, with an estimated contract period from 1st March 2023 to 28th February 2026.

This tender provides opportunities for businesses in IT services, consulting, software development, and Internet support to compete. Companies experienced in providing technology solutions for transport services would be well-suited to bid for this contract. Suppliers should be prepared for a quality-focused award criteria with a weight of 60%. Bidders should note the submission deadline of 20th October 2022 and ensure compliance with the electronic submission method specified.

## Notice

Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries. We are looking to appoint a provider for 3 years with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The new booking platform is at the heart of the requirement. It requires a central back office EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via a). the Mersey Ferries website; b). through the systems POS at Sales Desks such as at Ferry Terminals; c). through LCRCA call centres and office locations; d). through Self Service Kiosks at core locations; e). through OTA's and Channel Managers; and f). via local Partner sales portals.

### Lot Information

Lot 1

Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries. We are looking to appoint a provider for 3 years with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The new booking platform is at the heart of the requirement. It requires a central back office EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via a). the Mersey Ferries website; b). through the systems POS at Sales Desks such as at Ferry Terminals; c). through LCRCA call centres and office locations; d). through Self Service Kiosks at core locations; e). through OTA's and Channel Managers; and f). via local Partner sales portals. Additional information: Estimated contract dates 1st March 2023 - 28th February 2026 (initial term) This contract is subject to renewal We are looking to appoint a provider for 3 years (36 months) with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The maximum duration of the contract including extensions would be 84 months.

Renewal: We are looking to appoint a provider for 3 years (36 months) with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The maximum duration of the contract including extensions would be 84 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005558-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2023 |
| Submission deadline | 20 Oct 2022 |
| Future notice date | Not specified |
| Award date | 24 Jan 2023 |
| Contract period | Not specified |
| Recurrence | The procurement process will start approx. 6-12 months before the end of the contract. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £490,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £573,620 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MERSEYTRAVEL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1BP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD7 Merseyside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PALISIS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Feb 2023 at 13:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005558-2023
- 20 Sep 2022 at 19:29 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026296-2022

## Notice URLs

- http://www.liverpoolcityregion-ca.gov.uk/
- http://www.the-chest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0369c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0369c9.json.