---
title: "Customer Relationship Management System"
ocid: "ocds-h6vhtk-0369e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0369e2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0369e2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0369e2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCIENCE MUSEUM GROUP"
published: "2023-05-26"
---

# Customer Relationship Management System

Buyer: SCIENCE MUSEUM GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-0369e2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0369e2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0369e2.json)

## Summary

The Science Museum Group has concluded a procurement process for a Customer Relationship Management System, aimed at enhancing its approach to engaging with visitors and stakeholders. This tender falls under the goods category, with a total contract value of £900,000. The procurement was conducted openly, with the contracting authority located in London, UK. The award for this contract was made to Tessitura Network Inc. on 19th April 2023.

This procurement opportunity by the Science Museum Group offers businesses in the software and information systems sector a chance to provide solutions that support customer relationship management. Small and medium-sized enterprises (SMEs) with expertise in CRM systems and software packages are well-suited to compete for this contract. Interested parties should note the key deadline for bids submission was 21st October 2022, with the contract award now active. Businesses looking to enhance their market presence and revenue streams through public sector contracts would find this opportunity particularly relevant.

## Notice

The Science Museum Group is continuing to develop its Customer Relationship Management approach to visitor and other stakeholders and is looking for a system that will allow this approach to further develop and to provide a single customer view of those individuals and organisations we wish to build an ongoing relationship with.

### Lot Information

Lot 1

The Science Museum Group is continuing to develop its Customer Relationship Management approach to visitor and other stakeholders and is looking for a system that will allow this approach to further develop and to provide a single customer view of those individuals and organisations we wish to build an ongoing relationship with.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015121-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2023 |
| Submission deadline | 21 Oct 2022 |
| Future notice date | Not specified |
| Award date | 18 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | £900,000 |
| Awards value | Not specified |
| Contracts value | £900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCIENCE MUSEUM GROUP |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW7 2DD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Brompton & Hans Town |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TESSITURA NETWORK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 May 2023 at 13:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015121-2023
- 21 Sep 2022 at 09:44 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026322-2022

## Notice URLs

- http://www.sciencemuseumgroup.ac.uk
- https://in-tendhost.co.uk/sciencemuseumgroup/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0369e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0369e2.json.