---
title: "Refugee Resettlement Services Framework 2022 - 2028"
ocid: "ocds-h6vhtk-036aac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036aac"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036aac.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036aac.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2023-04-21"
---

# Refugee Resettlement Services Framework 2022 - 2028

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-036aac

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## Summary

The Liverpool City Council has completed the award process for the "Refugee Resettlement Services Framework 2022 - 2028". The Council is seeking a single provider to offer support services to refugees in Liverpool under different government schemes including the UK Resettlement Scheme and Afghan Citizen Resettlement Scheme. The contract includes a mobilisation period of four weeks post-award, with a 12-week transition period from the current supplier. The successful provider must demonstrate local knowledge and ensure a sustainable business model for delivering high-quality service. The contract is initially for 4 years with a potential extension of 2 years, subject to performance review.

This tender presents an opportunity for businesses with experience in refugee support services and a strong local presence in Liverpool. The procurement is at the award stage, offering services in the health and social work sector. The Council requires the chosen supplier to deliver comprehensive resettlement and casework support, ensuring the effective transition of refugees to their new environment. Businesses must align with the government's resettlement programmes and have the capacity to adapt to potential changes arising from global events or humanitarian crises. The framework agreement details the requirements for potential participation and the key deadlines involved in the bid submission process.

## Notice

Liverpool City Council are seeking a single provider to deliver an overarching Refugee Resettlement Support Service for refugees in Liverpool as part of official schemes run by central government departments (Home Office and Department for Levelling Up Housing and Communities):- * UKRS: United Kingdom Resettlement Scheme * ARAP: former employees of the British government in Afghanistan on the Afghan Relocation and Assistance Programme * ACRS: Afghan Citizen Resettlement Scheme vulnerable and at risk people who were evacuated and in need of protection and the people still in Afghanistan in need of protection. * Afghan Bridging Hotel: on-site wraparound and move on support * Ukraine (including Homes for Ukraine, Family Reunion and those with irregular immigration status) * Any other eligible UK government resettlement programme as appropriate, as a consequence of global events and humanitarian crises. A single supplier framework will be established in accordance with the requirements outlined within the service specification. Please note that this Contract is reliant upon grant funding being made available to the Authority on an annual basis by central government. Following Contract Award, there will be a mobilisation period of four weeks where by the provider will be expected to establish the service in preparation of service delivery. These costs will be incurred by the provider. There will be a 12 week transition period where the incumbent supplier will transfer clients in a planned way to the new supplier. The provider will need to be able to demonstrate local knowledge and experience of working with vulnerable people and people seeking sanctuary. The Authority would be open to a collaborative approach which draws on the knowledge and experience of organisations already delivering services within the asylum and refugee sector. The successful Provider will also need to ensure a sustainable and robust business model to deliver the service to a high standard. In summary the service will be expected to deliver a. Refugee Resettlement Casework Support: Arrivals planning for new refugees; Meet and greet at airport or accommodation; Intensive orientation support: GP/health and school registration, Welfare benefit applications, bank accounts; ongoing resettlement support, housing support. b. Wraparound Service (at hotel/temporary accommodation): Mon- Fri on-site support/presence at the hotel; Facilitate access to health services and education; Support applying for Universal Credit and bank account; Co-ordination of partners delivering services on site; support with how to access move-on accommodation. The contract length is for 4 years giving the Authority the option to extend a further 2 years subject to performance. There will be no new arrivals/referrals in year 4, the final year of the contract, the provider will support the refugees who arrived during the previous year, year 3. The Authority will review the option to extend a further 2 years, during year 3. If an extension is granted new arrivals/referrals will continue in Years 4 and 5. There will be no new arrivals in Year 6. The framework value is estimated on current activity extending over 6 years as a maximum with scope to extend the current programme to accept and deliver support to new refugees programmes that may be approved by government where funding is made available. Further tender information and documents can be found by expressing an interest in the tender opportunity published on https://www.the-chest.org.uk/ Reference DN626780

### Lot Information

Lot 1

Open above threshold tender to source a single framework supplier for the an overarching Refugee Resettlement Support Service for refugees in Liverpool as part of official schemes run by central government departments

Renewal: There is an option included for 1 x 2 year extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011583-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2023 |
| Submission deadline | 24 Oct 2022 |
| Future notice date | Not specified |
| Award date | 1 Dec 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £14,310,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REFUGEE ACTION |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 21 Apr 2023 at 16:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011583-2023
- 22 Sep 2022 at 15:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026600-2022

## Notice URLs

- http://www.liverpool.gov.uk
- https://liverpool.gov.uk/home/
- https://procontract.due-north.com/Advert/Index?advertId=6900cbbe-4933-ed11-8119-005056b64545
- https://www.the-chest.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036aac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036aac.json.