---
title: "Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service"
ocid: "ocds-h6vhtk-036ad0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036ad0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036ad0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036ad0.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "READING BOROUGH COUNCIL"
published: "2022-09-27"
---

# Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service

Buyer: READING BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-036ad0

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## Summary

The Reading Borough Council is seeking proposals for the provision of an Alarm Receiving Centre (ARC) to provide emergency alarm monitoring, welfare check calls, and responder services in sheltered housing locations. This procurement process, named "Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service," falls under the social work services category. The contract period is for an initial 2 years, with specific deadlines for submission and bid validity. The procurement method is an open procedure, allowing businesses to submit written bids. The key dates include the tender period ending on 5th October 2022 and the bid opening set for 13th October 2022.

This tender from the Reading Borough Council presents an opportunity for businesses in the social work services industry to compete for a contract providing vital monitoring and responder services to sheltered housing residents. Companies experienced in emergency response systems, welfare checks, and alarm monitoring services are well-suited to participate. The procurement process offers a clear timeline for submission and bid opening, providing transparency and opportunities for eligible businesses to contribute to the delivery of essential services within the community.

## Notice

Proposals are invited for the provision of an Alarm Receiving Centre (ARC) to provide: - 24/7 emergency alarm (warden call) monitoring service - Daily welfare check calls - weekends, bank holidays and office closures- Site responder service across the portfolio within the sheltered housing service.We are seeking an interim 2-year support contract to commission an ARC. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include:* General Sheltered * Cedar Court Sheltered Extra Care scheme * Phoebe Cusden House.Each site within the sheltered housing service has a Tunstall Communical Connect system, and across the service there are 654 connections. RBC's detailed requirements are defined in the Specification at Schedule 1.

### Lot Information

Lot 1

Proposals are invited for the provision of an Alarm Receiving Centre (ARC) to provide: - 24/7 emergency alarm (warden call) monitoring service - Daily welfare check calls - weekends, bank holidays and office closures- Site responder service across the portfolio within the sheltered housing service.We are seeking an interim 2-year support contract to commission an ARC. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include:* General Sheltered * Cedar Court Sheltered Extra Care scheme * Phoebe Cusden House.Each site within the sheltered housing service has a Tunstall Communical Connect system, and across the service there are 654 connections. RBC's detailed requirements are defined in the Specification at Schedule 1.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027018-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2022 |
| Submission deadline | 5 Oct 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | READING BOROUGH COUNCIL |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 2LU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Abbey |
| Westminster constituency | Reading Central |
| Delivery location | TLJ11 Berkshire |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 27 Sep 2022 at 10:28 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027018-2022
- 23 Sep 2022 at 08:59 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026642-2022

## Notice URLs

- http://www.reading.gov.uk
- https://courttribunalfinder.service.gov.uk/courts/rolls-building
- https://in-tendhost.co.uk/reading/aspx/Tenders/Current
- https://in-tendhost.co.uk/readingbc/aspx/Tenders/Current
- https://www.gov.uk/government/organisations/cabinet-office

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036ad0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036ad0.json.