---
title: "DWP Notification Service"
ocid: "ocds-h6vhtk-036ade"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036ade"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036ade.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036ade.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DWP - DIGITAL CHANNELS"
published: "2022-09-23"
---

# DWP Notification Service

Buyer: DWP - DIGITAL CHANNELS  
Current stage: Planning  
OCID: ocds-h6vhtk-036ade

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## Summary

The Department for Works & Pensions (DWP) is planning a tender for the "DWP Notification Service" to issue approximately 6.8 million SMS messages per week to its customers. The procurement falls under the services category with a value of £15,000,000. The tender involves the issuance of a Request for Information (RFI) to shape the department's commercial strategy. Key dates include the following: Issue PIN on 23 September 2022, deadline for RFI requests on 7 October 2022, and submission of RFI responses on 21 October 2022, with potential future commercial activity expected in early 2023. The buying organisation is DWP - Digital Channels based in Manchester, UK.

This tender opportunity by the DWP for SMS services presents a significant business growth opportunity for companies specializing in electronic message and information services, short message services, and customer services. Businesses with expertise in providing SMS solutions and engaging customer services are well-suited to compete in this tender. The procurement process is currently in the planning stage, offering interested parties the chance to engage with the DWP and potentially secure a future contract in early 2023. For further details and to participate, interested businesses can contact DWP - Digital Channels at sms.rfi@dwp.gov.uk.

## Notice

The Department for Works & Pensions (DWP) has a requirement to issue c6.8 million SMS messages per week to its customers. This service is currently provided through a centralised government function acting on behalf of the DWP and other government departments. The DWP is keen to get a better understanding of the market and looks to undertake market analysis through issuing a Request for Information (RFI) to interested parties to shape the Department's commercial strategy before any further actions are taken.

### Lot Information

Lot 1

The Department for Works & Pensions (DWP) has a requirement to issue c6.8 million SMS messages per week to its customers. This service is currently provided through a centralised government function acting on behalf of the DWP and other government departments. The DWP is keen to get a better understanding of the market and looks to undertake market analysis through issuing a Request for Information (RFI) to interested parties to shape the Department's commercial strategy before any further actions are taken. Additional information: Interested parties should contact sms.rfi@dwp.gov.uk to receive a copy of the RFI. An overview of the timetable is detailed below: Issue PIN - 23 September 2022 Deadline for requests for RFI - 7 October 2022 Submission of RFI responses - 21 October 2022 Potential for future commercial activity - early 2023

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026657-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2022 |
| Submission deadline | Not specified |
| Future notice date | 31 Jan 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DWP - DIGITAL CHANNELS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64212100 - Short Message Service (SMS) services
- 64216000 - Electronic message and information services
- 64216100 - Electronic message services
- 79342300 - Customer services

## Release History

- 23 Sep 2022 at 09:52 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/026657-2022

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-work-pensions
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43151

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036ade. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036ade.json.