---
title: "The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS"
ocid: "ocds-h6vhtk-036afd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036afd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036afd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036afd.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SRS SHARED RESOURCE SERVICE"
published: "2022-09-23"
---

# The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS

Buyer: SRS SHARED RESOURCE SERVICE  
Current stage: Tender  
OCID: ocds-h6vhtk-036afd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036afd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-036afd.json)

## Summary

The SRS Shared Resource Service is seeking tenders for the supply, installation, commissioning, and support & maintenance of an ITSM software package. The procurement falls under the services category and is valued at £200,000. The location for delivery is in Torfaen, UK, with the deadline for submissions set for October 24, 2022. The procurement method is an open procedure, and the main purpose is to acquire a product that aligns with the operational needs of the organisation.

This tender opportunity presents a chance for businesses specializing in software-related services, computer network services, software support services, and software package and information systems to compete. Companies wishing to bid must ensure compliance with the ITIL framework and be able to handle significant call volumes, service requests, problems, and changes. The SRS is the contracting authority, and the opportunity can facilitate business growth by providing a contract with potential renewals, creating opportunities for long-term partnerships.

## Notice

We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.

### Lot Information

Lot 1

The service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS. Throughput The service handles. 60K calls/incidents per annum 150K service requests per annum. The Processing of over 20 problems and 1000 changes per annum. The delivery of daily, weekly, monthly, YTD and annual statistical data across internal and external customers.

Renewal: There is an option to extend the contract for a further period of up to 12 months in total

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026699-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2022 |
| Submission deadline | 24 Oct 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SRS SHARED RESOURCE SERVICE |
| Locality | BLAENAVON |
| Post town | Newport |
| Postcode | NP4 9RL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Torfaen |
| Electoral ward | Blaenavon |
| Westminster constituency | Torfaen |
| Delivery location | TLL16 Gwent Valleys |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72260000 - Software-related services
- 72261000 - Software support services
- 72700000 - Computer network services

## Release History

- 23 Sep 2022 at 12:50 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026699-2022

## Notice URLs

- http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0498
- http://www.torfaen.gov.uk
- https://supplierlive.proactisp2p.com/Account/Login
- https://ted.europa.eu/udl?uri=TED:NOTICE:459316-2017:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036afd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036afd.json.