---
title: "HCC 09/22 - The Provision of an Out of Hours Call Handling Service"
ocid: "ocds-h6vhtk-036b06"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036b06"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036b06.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036b06.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HERTFORDSHIRE COUNTY COUNCIL"
published: "2023-01-06"
---

# HCC 09/22 - The Provision of an Out of Hours Call Handling Service

Buyer: HERTFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-036b06

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## Summary

The Hertfordshire County Council is currently running a tender process for the Provision of an Out of Hours Call Handling Service. This opportunity involves providing a confidential telephone first response screening service within certain sectors, with a contract value of £475,000 in GBP. The procurement stage is active, with a tender submission deadline of 28th October 2022 at 12:00 PM (local time). This process falls under the services category in the call centre industry and is open for participation.

This tender by Hertfordshire County Council for the Out of Hours Call Handling Service presents a growth opportunity for businesses interested in social care, call centre, and telecommunications services. Organisations capable of providing responsive and confidential telephone services tailored to social care concerns, as well as reporting Highways faults, would be well-suited to compete. The contract has a duration of four years, with a potential extension period of up to two further years, offering stable prospects for interested businesses in the region.

## Notice

This is an award notice for The Provision of an Out of Hours Call Handling Service, and therefore the opportunity is closed.

### Lot Information

Lot 1

Please see section V (award of contract) for further details. Hertfordshire County Council (the 'Council') has established a contract for the provision of an Out of Hours Call Handling Service. Please note that the value entered in V.2.4 is the amount available for the full contractOrganisations should be aware that due to the nature of the Services provided, the Contract shall be executed as a deed.

Options: Option to extend the contract for a further period or periods of up to a total of two (2) further years at the Council's sole discretion.

Renewal: This Contract will be reviewed at the end of the Contract period. The Contract may be extended for a further period or periods of up to a total of two (2) further years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000453-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2023 |
| Submission deadline | 28 Oct 2022 |
| Future notice date | Not specified |
| Award date | 12 Dec 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £475,000 |
| Lots value | £475,000 |
| Awards value | Not specified |
| Contracts value | £475,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL |
| Locality | HERTFORD |
| Post town | Stevenage |
| Postcode | SG13 8DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 32540000 - Switchboards
- 32543000 - Telephone switchboards
- 64200000 - Telecommunications services
- 64211000 - Public-telephone services
- 64211100 - Local telephone services
- 64214200 - Telephone switchboard services
- 79512000 - Call centre
- 85321000 - Administrative social services

## Release History

- 6 Jan 2023 at 16:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000453-2023
- 23 Sep 2022 at 13:35 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026714-2022

## Notice URLs

- https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home
- https://www.hertfordshire.gov.uk/services/business/doing-business-with-us/doing-business-with-us.aspx
- https://www.supplyhertfordshire.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036b06. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036b06.json.