---
title: "Technology enabled care (TEC) consultative support service specification"
ocid: "ocds-h6vhtk-036b2a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036b2a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036b2a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036b2a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2023-01-11"
---

# Technology enabled care (TEC) consultative support service specification

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-036b2a

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## Summary

The Birmingham City Council has completed a tender titled "Technology enabled care (TEC) consultative support service specification" in the services category. The procurement process aimed to develop a transformed TEC service to benefit vulnerable citizens through additional capacity and skills. It involved working with experts and stakeholders, consulting citizens, developing a roadmap, and designing a service operating model. The contract, awarded to Rethink Partners Limited, is for a year with an option to extend.

This tender offers opportunities for businesses in the development consultancy services industry to collaborate with Birmingham City Council. Businesses well-suited to compete would have expertise in technology-enabled care services and a focus on quality and social value. The tender, although cancelled, underscores the demand for innovative solutions in adult social care and the potential for suppliers to contribute to positive social impact through technology-enabled services.

## Notice

There is a requirement for additional capacity, skills and understanding of the technology enabled care (TEC) market to support the development of a transformed TEC service which has the potential to realise benefits to vulnerable citizens from the use of TEC* Working with experts by experience and key stakeholders in a co-productive approach at every stage of the develop, review and transform stage of a TEC service and ensuring partner engagement throughout the process; * Consulting with our citizens on proposed plans for a transformed TEC service, including analysis and reports on consultation responses; * Developing a roadmap for commissioning a transformed TEC service and supporting the refresh of the equipment and technology commissioning strategy as well as developing a culture change programme and a robust benefits realisation model.

### Lot Information

Lot 1

To provide Adult Social Care with additional capacity and support to be able to develop a transformed Technology Enabled Care service for our citizens by:* Working with experts by experience and key stakeholders in a co-productive approach at every stage of the develop, review and transform stage of a TEC service and ensuring partner engagement throughout the process;* Consulting with our citizens on proposed plans for a transformed TEC service, including analysis and reports on consultation responses;* Developing a roadmap for commissioning a transformed TEC service and supporting the refresh of the equipment and technology commissioning strategy;* Defining the scope of a transformed TEC service - in respect of citizen cohorts and partner organisations;* Designing a service operating and delivery model that delivers against the outcomes of the TEC strategy and the design principles and critical success factors identified in our TEC business case and that interfaces with and complements social care delivery and practice, making best use of existing and emerging technologies and realises the potential for TEC to be an enabler of early intervention and prevention through deployment and data aggregation; * Undertaking an options appraisal of in-house, external and hybrid provider models;* Developing and part delivering a communication and culture change programme in advance of the mobilisation commencing of a transformed TEC service so that citizens and our workforce are ready to make best use of the new TEC service;* Transition planning for existing TEC/telecare and fitting with the longer-term model including consideration of the implications of the digital switchover for both the existing and new service;* Developing an approach for the Council to work with the independent care provider market to enable the use of TEC within Council commissioned packages of care;* Designing a robust benefits realisation model;* Developing a final specification for the transformed TEC service, ensuring that it is ready to share with the market including undertaking soft market testing (if that is the preferred option) and listening to feedback and reviewing and amending, if required;* Project management - including management and mitigation of key risks, issues and dependencies.The Contract will be for a period of 1 year (unless terminated under the terms and conditions of contract) with the option to extend for up to one year. The contract will be awarded to a single provider.

Options: With an option to extend for a further 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000894-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2023 |
| Submission deadline | 24 Oct 2022 |
| Future notice date | Not specified |
| Award date | 5 Dec 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 7DJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG31 Birmingham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RETHINK PARTNERS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73200000 - Research and development consultancy services
- 73210000 - Research consultancy services
- 73220000 - Development consultancy services

## Release History

- 11 Jan 2023 at 23:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000894-2023
- 23 Sep 2022 at 15:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026758-2022

## Notice URLs

- http://www.finditinbirmingham.com
- http://www.in-tendhost.co.uk/birminghamcc
- http://www.rethinkpartners.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036b2a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036b2a.json.