---
title: "FWoW Connections Portal - Phase 1 additional costs"
ocid: "ocds-h6vhtk-036c3b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036c3b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-036c3b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-036c3b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN GAS NETWORKS LIMITED"
published: "2022-09-28"
---

# FWoW Connections Portal - Phase 1 additional costs

Buyer: NORTHERN GAS NETWORKS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-036c3b

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## Summary

The NORTHERN GAS NETWORKS LIMITED has awarded a contract for the FWoW Connections Portal - Phase 1 additional costs under the services category. The procurement method used was limited, specifically an Award procedure without prior publication of a call for competition. This contract was signed on September 28, 2022. The portal aims to enhance the customer experience by providing real-time information and streamlining quotation processes. The procurement process has reached the award stage, and the buying organisation is based in LEEDS, United Kingdom.

This awarded tender for the FWoW Connections Portal presents growth opportunities for businesses specializing in IT services, consulting, software development, and Internet support. Companies with expertise in designing self-serve portals and improving customer experiences through digital solutions are well-suited to compete. The contract's focus on enhancing online services for customers indicates a demand for innovative technology solutions in the gas industry. Businesses interested in providing IT solutions for streamlining customer interactions and improving service delivery are encouraged to explore collaboration opportunities with NORTHERN GAS NETWORKS LIMITED.

## Notice

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. This notice is for for some additional costs to implement Phase 1 of the portal for go live.

### Lot Information

Lot 1

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. This notice is for for some additional costs to implement Phase 1 of the portal for go live. N.B. This a variation to the Customer Engagement Management System contract. From the last variation the total increase since the original contract was 39%, however NGN was unable to publish a modification notice because the original contract notice could not be found, therefore a VEAT notice was published instead.

### Procurement Information

In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority of the functionality in the portal. This notice is for some additional costs to implement Phase 1 of the portal for go live. N.B. This a variation to the Customer Engagement Management System contract. From the last variation the total overall increase since the original contract was 39%, however NGN was unable to publish a modification notice because the original contract notice cannot be found, therefore a VEAT notice was published instead.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027221-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Sep 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN GAS NETWORKS LIMITED |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS15 8TU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Garforth & Swillington |
| Westminster constituency | Leeds East |
| Delivery location | TLE42 Leeds |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TPOINT SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Sep 2022 at 14:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027221-2022
- 28 Sep 2022 at 14:47 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027214-2022

## Notice URLs

- http://www.northerngasnetworks.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-036c3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-036c3b.json.