--- title: "The Charter Schools Educational Trust ICT Managed Service" ocid: "ocds-h6vhtk-037236" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037236" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037236.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037236.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THE CHARTER SCHOOLS EDUCATIONAL TRUST" published: "2022-09-30" --- # The Charter Schools Educational Trust ICT Managed Service Buyer: THE CHARTER SCHOOLS EDUCATIONAL TRUST Current stage: Tender OCID: ocds-h6vhtk-037236 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037236) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037236.json) ## Summary The Charter Schools Educational Trust is seeking a fully outsourced managed service provider for their ICT support. This 60-month contract, worth £4.5 million, aims to consolidate and improve the Trust's IT infrastructure to benefit their six schools in Southwark. The procurement process involves a competitive procedure with negotiation, and shortlisted bidders will receive detailed requirements, including onsite support, remote monitoring, and management of all ICT infrastructure. This tender presents a significant business opportunity for IT service providers experienced in delivering comprehensive managed services. Companies able to offer strategic advice, onsite support, and innovative ICT solutions are well-suited to compete. The contract also includes projects to address technology issues and network provision, aligning closely with the Trust's education-focused mission. The deadline for submission is 1st November 2022, with an invitation date for the second stage of the process set for 9th November 2022. ## Notice The Charter Schools Educational Trust began in 2010 In 2016, the Trust opened a second secondary school under the Free School programme in East Dulwich, with a commitment to provide specialist places for students with autism. In 2020, we were joined by our first primary school, Charles Dickens Primary School and Nursery in the north of the borough of Southwark, as the Trust sought to become a home to community schools for children and young people from two to eighteen years old. The Trust has since grown to six schools across Southwark, all sharing a commitment to our mission, inspiring and nurturing children and young people in South London to excel through education that transforms lives and strengthens our diverse communities. The ICT Support at the Trust is currently provided by a mix of internal staff and external contractors (4) who provide a mix of onsite and remote support. The reason for this procurement is that the Trust wishes to consolidate its ICT provision, over time, into a single outsourced service that will deliver both the operational service and 'joined up' infrastructure. This procurement is all about identifying a single supplier to provide a fully outsourced managed service. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the same end date as the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a 60 month contract with a maximum 5 year managed service with start and end dates as follows: * Service start date - 1st April 2023 * Service end date - 31st March 2028 The new Managed service provider will also deliver a range of technology and change management projects to go ahead as soon as possible. The main focus of these projects is to address technology issues in schools and 'join up' the schools into a single network provision. Given the current incumbent contractual position regarding Charter School East Dulwich this school will be included in the Contract but operational service would not begin until August 2026. It is expected that the successful contractor from this procurement will work closely with the East Dulwich contractor until August 2026 to enable a 'joined up' service. A full technical analysis of each school will be provided to shortlisted bidders at the ITT Stage. The companies identified from these shortlisting questions to receive the ITT for the Managed service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to; * strategic advice and direction to the Trust regarding ICT * a 42 week onsite service - Primary Sites * a 50 week onsite service - Secondary Site * a re-active onsite support service for the Trust administrative and management staff based on 50 weeks pa. * service desk - full time except Bank Holidays * local staffing that bidders deem necessary to deliver the SLA. * 24 x 7 x 365 remote monitoring and management * responsibility for design, specification, installation and management of all ICT infrastructure * supply of goods and services based on an agreed Best Value (BV) approach * management of all ICT against an agreed SLA * management of 3rd parties * relevant monitoring, management, patching and reporting * training - technical and curriculum as necessary * expectation that the provider will drive innovation * risk registers and inventory management * collective partnership targets aligned to the Trusts objectives * due diligence for future schools Bidders should note the following; * The Trust will provide a standard contract as part of the ITT Pack * There is not expected to be an initial requirement for TUPE ### Lot Information Lot 1 The Charter Schools Educational Trust began in 2010 In 2016, the Trust opened a second secondary school under the Free School programme in East Dulwich, with a commitment to provide specialist places for students with autism. In 2020, we were joined by our first primary school, Charles Dickens Primary School and Nursery in the north of the borough of Southwark, as the Trust sought to become a home to community schools for children and young people from two to eighteen years old. The Trust has since grown to six schools across Southwark, all sharing a commitment to our mission, inspiring and nurturing children and young people in South London to excel through education that transforms lives and strengthens our diverse communities. The ICT Support at the Trust is currently provided by a mix of internal staff and external contractors (4) who provide a mix of onsite and remote support. The reason for this procurement is that the Trust wishes to consolidate its ICT provision, over time, into a single outsourced service that will deliver both the operational service and 'joined up' infrastructure. This procurement is all about identifying a single supplier to provide a fully outsourced managed service. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the same end date as the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a 60 month contract with a maximum 5 year managed service with start and end dates as follows: * Service start date - 1st April 2023 * Service end date - 31st March 2028 The new Managed service provider will also deliver a range of technology and change management projects to go ahead as soon as possible. The main focus of these projects is to address technology issues in schools and 'join up' the schools into a single network provision. Given the current incumbent contractual position regarding Charter School East Dulwich this school will be included in the Contract but operational service would not begin until August 2026. It is expected that the successful contractor from this procurement will work closely with the East Dulwich contractor until August 2026 to enable a 'joined up' service. A full technical analysis of each school will be provided to shortlisted bidders at the ITT Stage. The companies identified from these shortlisting questions to receive the ITT for the Managed service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to; * strategic advice and direction to the Trust regarding ICT * a 42 week onsite service - Primary Sites * a 50 week onsite service - Secondary Site * a re-active onsite support service for the Trust administrative and management staff based on 50 weeks pa. * service desk - full time except Bank Holidays * local staffing that bidders deem necessary to deliver the SLA. * 24 x 7 x 365 remote monitoring and management * responsibility for design, specification, installation and management of all ICT infrastructure * supply of goods and services based on an agreed Best Value (BV) approach * management of all ICT against an agreed SLA * management of 3rd parties * relevant monitoring, management, patching and reporting * training - technical and curriculum as necessary * expectation that the provider will drive innovation * risk registers and inventory management * collective partnership targets aligned to the Trusts objectives * due diligence for future schools Bidders should note the following; * The Trust will provide a standard contract as part of the ITT Pack * There is not expected to be an initial requirement for TUPE ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/027619-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Sep 2022 | | Submission deadline | 1 Nov 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,500,000 | | Lots value | £4,500,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE CHARTER SCHOOLS EDUCATIONAL TRUST | | Locality | LONDON | | Post town | South East London | | Postcode | SE24 9JH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Champion Hill | | Westminster constituency | Dulwich and West Norwood | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 80 - Education and training services ### Codes - 30213000 - Personal computers - 30214000 - Workstations - 30230000 - Computer-related equipment - 32410000 - Local area network - 32420000 - Network equipment - 48820000 - Servers - 72000000 - IT services: consulting, software development, Internet and support - 80000000 - Education and training services ## Release History - 30 Sep 2022 at 19:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027619-2022 ## Notice URLs - https://www.tcset.org.uk - https://www.tcset.org.uk/tender-opportunities/ict-managed-service-procurement- ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037236. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037236.json.