---
title: "Contact Centre as a Service (CCaaS)"
ocid: "ocds-h6vhtk-037344"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037344"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037344.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037344.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ACCENT HOUSING LIMITED"
published: "2022-10-05"
---

# Contact Centre as a Service (CCaaS)

Buyer: ACCENT HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-037344

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037344)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037344.json)

## Summary

The public procurement contracting process for the "Contact Centre as a Service (CCaaS)" tender was completed by Accent Housing Limited. The procurement, classified under telephone-answering services CPV code 79510000, was undertaken for Network Services 2 in the services category. The selected procurement method was a Restricted procedure, with the tender being initiated on 2022-10-05. The contract, awarded to Wavenet Limited, has a value of £500,988 and was signed on 2022-05-10. The buying organisation, Accent Housing Limited, is a public body operating in the housing and community amenities sector in the UK.

This tender for the design, supply, integration, installation, configuration, and support of a CCaaS solution opens opportunities for businesses providing call centre services. Companies experienced in telecommunication services and technology solutions would be well-suited to compete. The evaluation criteria for the tender focus on both quality and price aspects. The contract award to Wavenet Limited indicates potential growth for large-scale suppliers in the industry, particularly those with expertise in network services and communication technologies.

## Notice

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.

### Lot Information

Lot 1

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028016-2022 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 May 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,988 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACCENT HOUSING LIMITED |
| Locality | SHIPLEY |
| Post town | Bradford |
| Postcode | BD17 7SW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Baildon |
| Westminster constituency | Shipley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WAVENET |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 5 Oct 2022 at 16:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028016-2022

## Notice URLs

- http://www.accentgroup.org/
- https://ted.europa.eu/udl?uri=TED:NOTICE:391303-2019:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037344. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037344.json.