---
title: "Gloucestershire Mental Wellbeing Helpline"
ocid: "ocds-h6vhtk-0374d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0374d9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0374d9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0374d9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GLOUCESTERSHIRE COUNTY COUNCIL"
published: "2023-04-12"
---

# Gloucestershire Mental Wellbeing Helpline

Buyer: GLOUCESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0374d9

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## Summary

The Gloucestershire County Council has completed an open tender for the "Gloucestershire Mental Wellbeing Helpline" in the health services industry category. The procurement process aimed to commission a new remote open access service providing integrated support for adults with mental health issues. The service must be accessible to all adults in Gloucestershire with no referral needed, offering various support methods like telephone and web chat. Rethink Mental Illness Limited was awarded the contract, and it was signed on 27th March 2023.

This tender by Gloucestershire County Council presents an opportunity for businesses in the services sector, particularly those involved in health services and mental health support. Companies offering remote support services or online self-care tools could find this tender of interest. As the contract was awarded to Rethink Mental Illness Limited, businesses with expertise in mental health services may be well-suited to compete for similar opportunities in the future.

## Notice

Gloucestershire County Council wishes commission a new remote open access service providing integrated support for adults experiencing mild-moderate mental health issues such as anxiety, low-mood, depression, and support for self-harm. This new Service will be accessible to all adults (i.e., those aged 18 year and above) resident in Gloucestershire and/or registered with a Gloucestershire GP, with no need for a referral, and will be accessed through a variety of methods (however telephone and web chat and/or text will be a minimum service requirement). Service Users will be able to remain anonymous if they wish. The core service model will include provision of: Non-judgemental, person-centred support via an open access remote helpline (telephone and web chat and/or text), providing emotional, listening, and practical support by trained advisers on a 'drop in' basis for the Target Audience (section 3 of this document), to help manage their presenting issues. For individuals presenting with actual self-harm or self-harm ideation this will include mechanisms to reduce harm such as wound care and alternative, less harmful ways of managing feelings, recognising triggers etc. Signposting to other sources of support where appropriate (local and national), based on the needs of the Service User. Access to a wide variety of online self-care tools and resources, including signposting to hard copies where online options are not accessible. The new Service must work alongside and (where appropriate) signpost into Gloucestershire's existing mental health services; and other sources of community-based support to ensure integrated care pathways. The Service will have its own unique brand identity (i.e., name, logo, and website) and the Provider must develop promotional and signposting materials, and engage with key partners, stakeholders, and community groups to establish partnerships and help raise awareness of the Service.

### Lot Information

Lot 1

Service as described above

Renewal: Two renewal options of upto 24 months each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010514-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2023 |
| Submission deadline | 22 Nov 2022 |
| Future notice date | Not specified |
| Award date | 26 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL |
| Locality | GLOUCESTER |
| Post town | Gloucester |
| Postcode | GL1 2TH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Gloucester |
| Electoral ward | Westgate |
| Westminster constituency | Gloucester |
| Delivery location | TLK13 Gloucestershire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RETHINK MENTAL ILLNESS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85312300 - Guidance and counselling services
- 85320000 - Social services

## Release History

- 12 Apr 2023 at 13:17 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010514-2023
- 11 Oct 2022 at 16:38 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028618-2022
- 11 Oct 2022 at 15:50 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028608-2022

## Notice URLs

- http://www.supplyingthesouthwest.org.uk
- https://www.gloucestershire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0374d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0374d9.json.