---
title: "CRM & Billing System"
ocid: "ocds-h6vhtk-037537"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037537"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037537.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037537.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PORTSMOUTH WATER"
published: "2023-07-17"
---

# CRM & Billing System

Buyer: PORTSMOUTH WATER  
Current stage: Award  
OCID: ocds-h6vhtk-037537

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037537)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037537.json)

## Summary

Portsmouth Water is looking to implement a hosted replacement Customer Relationship Management (CRM) and billing system. The procurement process is in the award stage, with the contract recently signed on June 19, 2023. The industry category is services, and the procurement method used is an open procedure. The buying organisation, Portsmouth Water, is based in Havant, United Kingdom. The delivery location for the project is in the South East region of England.

This tender for implementing a new CRM system presents an opportunity for businesses specializing in Customer Relation Management software development services. The tender, titled "CRM & Billing System," targets companies with expertise in software development, communication, and data services. Businesses interested in the procurement process can focus on advanced service levels and smart metering capabilities. The tender's procurement stage is currently in the award phase, indicating an active opportunity for engagement with Portsmouth Water.

## Notice

Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water's supply area to meet our water resources challenges.

### Lot Information

Lot 1

Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water's supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.

Renewal: Initial implementation + 5 year term followed by option to renew for a further 5 year term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020436-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2023 |
| Submission deadline | 30 Dec 2022 |
| Future notice date | 11 Nov 2022 |
| Award date | 18 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,000,000 |
| Lots value | £14,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PORTSMOUTH WATER |
| Locality | HAVANT |
| Post town | Portsmouth |
| Postcode | PO9 1LG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Havant |
| Electoral ward | Havant St Faith's |
| Westminster constituency | Havant |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KRAKEN TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 48333000 - Contact management software package
- 48444100 - Billing system
- 48445000 - Customer Relation Management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package
- 51000000 - Installation services (except software)
- 64210000 - Telephone and data transmission services
- 64216110 - Electronic data exchange services
- 72200000 - Software programming and consultancy services
- 72212445 - Customer Relation Management software development services
- 72227000 - Software integration consultancy services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services
- 72300000 - Data services
- 72415000 - World wide web (www) site operation host services

## Release History

- 17 Jul 2023 at 09:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020436-2023
- 11 Nov 2022 at 16:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032095-2022
- 12 Oct 2022 at 18:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/028757-2022

## Notice URLs

- https://kraken.tech/
- https://portsmouthwater.delta-esourcing.com/
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=795912343
- https://www.delta-esourcing.com/tenders/UK-UK-Havant:-Customer-Relation-Management-software-development-services.-*Duplicated*/3B6DBQYNWX
- https://www.portsmouthwater.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037537. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037537.json.