---
title: "Digital Consultation Tools for Primary Care"
ocid: "ocds-h6vhtk-0376b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0376b4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0376b4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0376b4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD"
published: "2022-10-18"
---

# Digital Consultation Tools for Primary Care

Buyer: HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-0376b4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0376b4.json)

## Summary

The Hertfordshire and West Essex Integrated Care Board has awarded a contract for "Digital Consultation Tools for Primary Care" to AccuRx Limited. The procurement process, initiated as a tender, was completed through the G-Cloud Framework. The contract, valued at £1,310,650.64 (excl. VAT) for a 2-year term with possible extension, aims to enable patients and clinicians in primary care to benefit from digital solutions.

This tender presents an opportunity for businesses, particularly SMEs in the health services industry, to provide online forms, clinical messaging, video consultations, batch messaging, and SMS integration services. Interested parties must deliver within UKH23 and UKH35 regions. The procurement method was a limited procedure without prior publication of a call for competition, providing a streamlined route for 'off the shelf' digital solutions under the Digital Transformation Strategy of NHS England.

## Notice

As part of its Digital Transformation Strategy, NHS England is encouraging the use of technology to empower patients and make it easier for clinicians to deliver high quality care, enabling patients to seamlessly navigate services, while enabling practices to seamlessly integrate digital solutions to improve processes and operating models within primary care. The service will deliver: * Online forms or systems for patients who may benefit from care but not able to contact their practice via traditional means * Clinical messaging to support practice to record information into the clinical record in a structured and consistent format (questionnaires) * Video Consultations to meet the need for flexible appointment methods for patients and GP's * Batch Messaging to distribute messaging to groups of patients at a time * SMS Integration for practice staff to send materials to patients on an ad-hoc basis

### Lot Information

Lot 1

As part of its Digital Transformation Strategy, NHS England is encouraging the use of technology to empower patients and make it easier for clinicians to deliver high quality care, enabling patients to seamlessly navigate services, while enabling practices to seamlessly integrate digital solutions to improve processes and operating models within primary care. The service will deliver: * Online forms or systems for patients who may benefit from care but not able to contact their practice via traditional means * Clinical messaging to support practice to record information into the clinical record in a structured and consistent format (questionnaires) * Video Consultations to meet the need for flexible appointment methods for patients and GP's * Batch Messaging to distribute messaging to groups of patients at a time * SMS Integration for practice staff to send materials to patients on an ad-hoc basis The services will be implemented directly within GP practices. The G-Cloud Framework was chosen as the preferred route to market as it allows a streamlined route to purchase 'off the shelf' digital solutions. The contract has been awarded following a robust process following the requirements of the Framework to determine the most appropriate supplier from which to purchase the service. Additional information: The value included within this Notice is inclusive of the contract extension and exclusive of VAT. The total value for the two year term of the awarded contract is PS1,310,650.64 (excl. VAT).

Options: The contract will be for a period of 2-years with the option to extend for a further 12 months (01.10.22 - 30.09.24 with the option to extend from 01.10.24 - 30.09.25).

### Procurement Information

The Hertfordshire and West Essex Integrated Care Board have undertaken a compliant procurement process as a call-off from the G-Cloud 12 Framework to identify, and appoint, the most appropriate supplier to deliver the services in line with the commissioners requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029330-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Oct 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Sep 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,975,975 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6JL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH23 Hertfordshire CC, TLH35 West Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCURX |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 85 - Health and social work services

### Codes

- 48515000 - Video conferencing software package
- 85100000 - Health services

## Release History

- 18 Oct 2022 at 14:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029330-2022

## Notice URLs

- https://hertsandwestessex.icb.nhs.uk
- https://www.accurx.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0376b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0376b4.json.