---
title: "Housing Management System"
ocid: "ocds-h6vhtk-03774f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03774f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03774f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03774f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WREXHAM COUNTY BOROUGH COUNCIL"
published: "2025-01-21"
---

# Housing Management System

Buyer: WREXHAM COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03774f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03774f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03774f.json)

## Summary

Wrexham County Borough Council has successfully procured a comprehensive cloud-hosted Housing Management System (HMS) to manage its portfolio of over 11,000 council-owned dwellings. The procurement process was conducted through an open procedure and is now in the award stage, with the contract awarded to Capita Business Services Ltd. The procurement, classified under "Software package and information systems" (CPV 48000000), aimed to streamline property and tenant management, including council-owned blocks, leasehold properties, homelessness accommodations, and various other council-managed facilities. The tender process started on 21 January 2025, and the contract was signed on 14 January 2025. The project location is within the region of UKL23, covering Wrexham and its surrounding areas.

This tender presents substantial opportunities for businesses specialising in industry-specific software solutions and information technology services. Companies with expertise in providing integrated, mobile-friendly, and self-serve capable systems will find this contract highly beneficial. The successful implementation of this housing management system is expected to enhance service delivery, improve data management, and facilitate better financial decision-making for property investments. Businesses capable of delivering such comprehensive technological solutions, particularly those with a track record in public sector projects, are well-suited to compete and thrive in similar future procurements.

## Notice

Following an Open Tender, Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.

### Lot Information

Lot 1

Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary. The Housing Management Software Solution will allow for a fully integrated, total housing solution with extensive mobile and self-serve functionality. The solution will manage all aspects of the service and replace the current Housing Management Solution, in addition to third party software as well as multiple Access databases and Excel documents, which are currently in use. The solution will enable WCBC to improve its information quality and availability across the organisation for staff, contractors and customers while enabling the effective delivery of a full range of housing management functions, which will transform service delivery through channel shifting, mobile working and related services. The system must create a single view of a person/property record, eradicating any double handling of information and removing a reliance on paper processing and the risk of data protection breaches. Wrexham County Borough Council expects the new system to improve customer service and satisfaction at every level, resolve queries at first point of contact, and embrace the use of mobile working, social media and the self-service channel shift. Wrexham County Borough Council aims to use the system to enhance property investment planning for its housing stock by providing more complete and timely information to inform its financial decision-making.

Renewal: Option to extend for a further four (4) years in two (2) year increments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001985-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2025 |
| Submission deadline | 8 Jul 2024 |
| Future notice date | Not specified |
| Award date | 14 Jan 2025 |
| Contract period | Not specified |
| Recurrence | 12 months prior to end of Contract |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WREXHAM COUNTY BOROUGH COUNCIL |
| Locality | WREXHAM |
| Post town | Llandudno |
| Postcode | LL11 1AR |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL34 Flintshire and Wrexham |
| Local authority | Wrexham |
| Electoral ward | Grosvenor |
| Westminster constituency | Wrexham |
| Delivery location | TLL23 Flintshire and Wrexham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48517000 - IT software package
- 72222300 - Information technology services
- 72268000 - Software supply services

## Release History

- 21 Jan 2025 at 10:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001985-2025
- 21 Jun 2024 at 15:42 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019217-2024
- 10 Jun 2024 at 12:27 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017852-2024
- 3 Jun 2024 at 14:13 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017168-2024
- 20 Jul 2023 at 13:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020970-2023
- 20 Oct 2022 at 10:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029565-2022

## Notice URLs

- https://etenderwales.bravosolution.co.uk/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0264
- https://www.wrexham.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03774f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03774f.json.