---
title: "COV - Revenues & Benefits Remote Processing"
ocid: "ocds-h6vhtk-0377a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377a7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377a7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377a7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2022-12-13"
---

# COV - Revenues & Benefits Remote Processing

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0377a7

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## Summary

The Coventry City Council has completed a procurement process for the provision of Remote Processing Services for Revenues and Benefits. The service involves managing Council tax and welfare benefits, as well as providing advice and reviewing appeals. The Council may require external resources when internal capacity is insufficient, hence the need for a contract with a sole supplier for on-demand remote processing.

This tender opportunity by Coventry City Council presents a chance for businesses offering remote processing services to secure a contract. Businesses specializing in benefit services and administration services would find this opportunity well-suited for growth. The procurement stage is currently active with a tender period ending on 21st November 2022 and an award period starting on 22nd December 2022.

## Notice

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required.

### Lot Information

Lot 1

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035303-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2022 |
| Submission deadline | 21 Nov 2022 |
| Future notice date | Not specified |
| Award date | 13 Dec 2022 |
| Contract period | Not specified |
| Recurrence | August/September 2030 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,900,000 |
| Lots value | £1,900,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG3 West Midlands, TLG33 Coventry |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 13 Dec 2022 at 22:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035303-2022
- 21 Oct 2022 at 08:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029687-2022

## Notice URLs

- http://www.coventry.gov.uk
- http://www.csw-jets.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0377a7.json.