---
title: "Request for Information - ITSM Toolset"
ocid: "ocds-h6vhtk-0377d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377d3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377d3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377d3.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNIVERSITY OF MANCHESTER"
published: "2022-10-21"
---

# Request for Information - ITSM Toolset

Buyer: UNIVERSITY OF MANCHESTER  
Current stage: Planning  
OCID: ocds-h6vhtk-0377d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0377d3.json)

## Summary

The University of Manchester is planning a public procurement process titled "Request for Information - ITSM Toolset" for software packages and information systems. This project aims to review and potentially upgrade the IT Service Management toolset used by various University departments. The procurement stage is currently planned, with the University seeking responses to their market research enquiry by 7th November 2022. The location for this opportunity is at The University of Manchester in the United Kingdom, and the main procurement category is goods.

This tender from the University of Manchester presents an opportunity for businesses providing software solutions and IT services to participate in the market testing process for the ITSM toolset. Suppliers offering preventive maintenance services may find this tender particularly relevant. Interested parties are encouraged to engage with the University through the provided communication channels, where responses to the Request for Information are requested by the stated deadline. This procurement process represents an opportunity for businesses to showcase their products and capabilities to the University and potentially be considered for further discussions and product demonstrations.

## Notice

The University is undertaking a project to review the IT Service Management toolset supporting the core of its operations. The current toolset has been implemented for around 5 years and is utilised primarily by IT Services, but also several other University departments. As part of this project, it has been identified that it would be beneficial to conduct soft market testing to ascertain the offerings of such applications within the market, and any key areas of development within recent years.

### Lot Information

Lot 1

This market research enquiry is in the form of a questionnaire with potential for follow up demonstrations. Responses received from the RFI will assist the University to ascertain supplier level interest and enable planning for invitation of interested parties to these demonstrations, in addition to allowing the organisation to understand the changes and development in the market. The University may also undertake further discussions with suppliers who have expressed an interest, to better its understanding of the supply market and product capability. Additional information: Additional Information on how to apply: https://in-tendhost.co.uk/manchesteruniversity/aspx/ Responses to this PIN to be received by 7th November 2022 @ 12.00hrs

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029746-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2022 |
| Submission deadline | Not specified |
| Future notice date | 1 Feb 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M13 9PL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Hulme |
| Westminster constituency | Manchester Rusholme |
| Delivery location | TLD3 Greater Manchester |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services

### Codes

- 48000000 - Software package and information systems
- 50324200 - Preventive maintenance services

## Release History

- 21 Oct 2022 at 11:43 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029746-2022

## Notice URLs

- http://www.manchester.ac.uk/
- https://in-tendhost.co.uk/manchesteruniversity/
- https://in-tendhost.co.uk/manchesteruniversity/aspx/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0377d3.json.