---
title: "Electronic Call Monitoring System for Care and Support at Home"
ocid: "ocds-h6vhtk-0377e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377e0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377e0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377e0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "INVERCLYDE COUNCIL"
published: "2023-04-03"
---

# Electronic Call Monitoring System for Care and Support at Home

Buyer: INVERCLYDE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0377e0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0377e0.json)

## Summary

The Inverclyde Council has issued a tender for an "Electronic Call Monitoring System for Care and Support at Home" under the services category. The tender, although now cancelled, aimed to appoint a provider offering IT services related to consulting, software development, and Internet support. Bidders were instructed to comply with specific Supply Chain Management, Labour Law, Quality Management, Health and Safety Procedures, and Environmental Management Requirements. The tender had a time limit extension to allow bidders to review changes and submit bids accordingly.

This tender, even though currently cancelled, presented an opportunity for businesses with expertise in IT services, software development, and consulting. Bidders needed to adhere to stringent standards and provide detailed certifications to comply with the Council's requirements. The Electronic Call Monitoring System for Care and Support at Home aimed to enhance service delivery through real-time monitoring and reporting capabilities. Despite being cancelled, this tender showcased the Council's focus on quality and compliance in procurement processes.

## Notice

Inverclyde Council are seeking to appoint a provider for the requirement of an Electronic Call Monitoring System for Care and Support at Home.

### Lot Information

Lot 1

The Electronic Call Monitoring System is required to manage the delivery of the Council's care at home service, with a range of easy-to-use, mix-and-match solutions including real-time care monitoring, mobile monitoring (via a mobile App), scheduling of visits, allowing the Council to maximise the usage of available resources, invoice & payroll / financial management, as well as the Council having the ability to provide detailed, person/carer, provider or Team specific reporting using the business intelligence reporting functionality. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: Option to extend annually for a further 2x12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009619-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2023 |
| Submission deadline | 21 Nov 2022 |
| Future notice date | Not specified |
| Award date | 3 Apr 2023 |
| Contract period | 31 Jul 2023 - 31 Jul 2026 |
| Recurrence | Further publication prior to expiry of contract arising from this tender, approximately in Autumn 2025. If options to extend contract are taken up, then this will extend to 2026 or 2027. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | £1,500,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INVERCLYDE COUNCIL |
| Locality | GREENOCK |
| Post town | Paisley |
| Postcode | PA15 1LX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde North |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Apr 2023 at 10:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009619-2023
- 17 Nov 2022 at 16:14 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032678-2022
- 28 Oct 2022 at 13:12 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030522-2022
- 21 Oct 2022 at 13:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029764-2022

## Notice URLs

- http://www.inverclyde.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000710122
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00168
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0377e0.json.