---
title: "ID 4208385 - DfE - TOURISM NI - MICROSOFT DYNAMICS 365 SUPPORT AND DEVELOPMENT PARTNER"
ocid: "ocds-h6vhtk-0377f1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377f1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377f1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0377f1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOURISM NI"
published: "2023-01-09"
---

# ID 4208385 - DfE - TOURISM NI - MICROSOFT DYNAMICS 365 SUPPORT AND DEVELOPMENT PARTNER

Buyer: TOURISM NI  
Current stage: Award  
OCID: ocds-h6vhtk-0377f1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377f1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0377f1.json)

## Summary

The Northern Ireland Tourist Board, trading as Tourism Northern Ireland, has completed a public procurement process for Microsoft Dynamics 365 support and development services. The contract is active and was awarded to Ernst & Young LLP. The procurement stage was a tender with a total contract value of £1,491,000. The procurement category is IT services. The procurement method used was an open procedure. The tender was for the implementation of Microsoft Dynamics 365 for CRM, finance, and HR systems, including ongoing support and continuous improvements. The contract was signed on January 6, 2023.

This tender provides an opportunity for businesses specializing in IT services, consulting, software development, internet support, and related areas to grow their business. Businesses that are verified Microsoft partners and have experience in providing Microsoft Dynamics 365 implementation services would be well-suited to compete in this procurement opportunity. The contract involves potential opportunities for extending the initial contract period for further improvements and support services, allowing businesses to establish long-term partnerships and contribute to the digital transformation of Tourism Northern Ireland's systems.

## Notice

The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.

### Lot Information

Lot 1

The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.

Options: After the initial contract period of 3 years, there will be options to extend the contract for further 2 years consisting of two periods of 1 year each. 3yr initial, + 1yr optional + 1yr optional

Renewal: This contract will be potentially be due to be re-procured after initial contract period or following any extension period

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000573-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2023 |
| Submission deadline | 20 Nov 2022 |
| Future notice date | Not specified |
| Award date | 6 Jan 2023 |
| Contract period | Not specified |
| Recurrence | This contract will potentially be due to be re-procured after the initial contract period and/or following any extensions. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | £2,000,000 |
| Awards value | Not specified |
| Contracts value | £1,491,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOURISM NI |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 7ES |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERNST YOUNG |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48600000 - Database and operating software package
- 48800000 - Information systems and servers
- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72210000 - Programming services of packaged software products

## Release History

- 9 Jan 2023 at 15:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000573-2023
- 21 Oct 2022 at 13:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029787-2022

## Notice URLs

- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0377f1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0377f1.json.