--- title: "Provision of IT & Digital Managed Services" ocid: "ocds-h6vhtk-03781e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03781e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03781e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03781e.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "AVON FIRE & RESCUE SERVICE" published: "2022-10-21" --- # Provision of IT & Digital Managed Services Buyer: AVON FIRE & RESCUE SERVICE Current stage: Tender OCID: ocds-h6vhtk-03781e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03781e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03781e.json) ## Summary The Avon Fire & Rescue Service is seeking a managed service provider for the provision of IT & Digital Managed Services. The procurement falls under the services category with a value of £4,000,000 GBP. The tender entails providing modern and cost-effective IT services to support the organisation's digital transformation programme. Key details include a 5-year contract period with the option for two 12-month extensions, submission deadline of 21st November 2022, and emphasis on information security and IT strategy development. This tender opportunity by the Avon Fire & Rescue Service is ideal for businesses offering IT services, consulting, software development, and internet support. Companies with expertise in providing helpdesk support, technical advice, and development services for IT solutions would be well-suited to compete. The procurement method is an open procedure, allowing a wide range of businesses to participate, with submission through electronic and written means. The contract also emphasises performance terms as detailed in the procurement documents and allows electronic invoicing. ## Notice Avon Fire Authority is seeking a managed service provider that will work with them to provide a functional, modern, reliable, available, stable, consistent, and cost-effective IT service. We also require a provider that will work with us to develop new solutions to assist with our digital transformation programme and ensure we are an organisation that is fit for the future and continually evolving. ### Lot Information Lot 1 Avon Fire Authority is seeking a managed service provider that will work with them to provide a functional, modern, reliable, available, stable, consistent, and cost-effective IT service. We also require a provider that will work with us to develop new solutions to assist with our digital transformation programme and ensure we are an organisation that is fit for the future and continually evolving. We are seeking a Managed Service Provider who will relish the opportunity to work with us to achieve our digital ambitions to improve our service both internally and to the wider community. We require a contractor who will work in partnership with us to provide the following: * A helpdesk and technical support for all staff, in all AF&RS locations, including equipment on operational vehicles. There is also a requirement to assist and support staff with remote and home working. * Out of core hours support for emergency fault resolution, major incident resolution and management. Noting that as an emergency service 24/7, availability is crucial. * Specialist strategic and technical advice on all IT related matters, including information security. * Provision of development services including identifying opportunities for and deliver improvements to IT and business processes, workflows, automate repetitive tasks and minimise the risks of errors. * Provide technical input and expertise into the development of AF&RS's IT Strategy (noting that the IT Strategy is owned by the client side team). * Supporting significant projects and organisational changes taking place that may involve the IT provision within AF&RS. * An onsite presence (during core hours as defined later in this document but not out of hours) at Service Headquarters for the distribution of IT and mobile phone assets, on-site support to Fire Authority elected members, and at Fire Authority meetings. Additional information: Estimated contract value is a range between PS2,500,000 and PS4,000,000 over the 5 year period. Renewal: Two 12 months period of extension will be available ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/029843-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Oct 2022 | | Submission deadline | 21 Nov 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,000,000 | | Lots value | £4,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | AVON FIRE & RESCUE SERVICE | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS20 8JJ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK61 North Somerset | | Local authority | North Somerset | | Electoral ward | Portishead West | | Westminster constituency | North Somerset | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72222300 - Information technology services ## Release History - 21 Oct 2022 at 16:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029843-2022 ## Notice URLs - http://www.avonfire.gov.uk - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=54259&B=BLUELIGHT - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30508 - https://www.avonfire.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03781e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03781e.json.