---
title: "National Pathways Light & 111 Resilience Capacity Model"
ocid: "ocds-h6vhtk-037bb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037bb6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037bb6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037bb6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2023-06-12"
---

# National Pathways Light & 111 Resilience Capacity Model

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-037bb6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037bb6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037bb6.json)

## Summary

NHS England recently completed a procurement process for the National Pathways Light & 111 Resilience Capacity Model within the Health and social work services category. The contract, split into two lots, aimed to provide surge capacity management and resilience support for core NHS111 services. The procurement method used was an open procedure under the Light Touch Regime, with a total contract value of £23,800,000. The award was given to Integrated Care 24 and Vocare Limited.

This tender offers opportunities for suppliers in the health and social work services sector to deliver national queue management solutions for NHS111 services. The tender was conducted by NHS England and was in the award stage as of the completion date on 12th June 2023. Businesses specialising in service delivery and capacity support in healthcare settings would be well-suited to compete for similar future contracts. The procurement process aimed to address critical time pressures on NHS services and create resilient pathways for patient care.

## Notice

Procure a National Pathways Light Model from from CQC/pathways registered suppliers that delivers a national queue with service advisors using Pathways Light modules with capacity support included for 111 on a national basis.

To meet this challenge and alleviate key times of pressures on the core NHS111 service, the contract for two proposed services are across 2 areas which were split into Lots within the ITT:
Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules.
Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians)

### Lot Information

Lot 1

Procure a National Pathways Light Model from from CQC/pathways registered suppliers that delivers a national queue with service advisors using Pathways Light modules with capacity support included for 111 on a national basis.

To meet this challenge and alleviate key times of pressures on the core NHS111 service, the contract for two proposed services are across 2 areas which were split into Lots within the ITT:
Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules. 
Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016568-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2023 |
| Submission deadline | 15 Nov 2022 |
| Future notice date | Not specified |
| Award date | 1 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £23,800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | INTEGRATED CARE 24; VOCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 12 Jun 2023 at 12:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016568-2023
- 24 Oct 2022 at 15:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029957-2022

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.england.nhs.uk//
- https://www.ic24.org.uk/
- https://www.judiciary.uk/
- https://www.vocare.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037bb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037bb6.json.