--- title: "Digital Information Platform (PIN ONLY)" ocid: "ocds-h6vhtk-037cd1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037cd1" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037cd1.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037cd1.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LTD." published: "2022-10-27" --- # Digital Information Platform (PIN ONLY) Buyer: LONDON NORTH EASTERN RAILWAY LTD. Current stage: Planning OCID: ocds-h6vhtk-037cd1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037cd1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037cd1.json) ## Summary The London North Eastern Railway Ltd. is planning a tender for a Digital Information Platform (PIN ONLY) to enhance customer journey experience with real-time communication tools accessible via mobile or laptop devices. The platform aims to provide personalised content and offers based on the customer's journey, with a deadline for suppliers to express interest by 11/11/2022. This opportunity falls under the goods procurement category and is planned to be conducted through the "Spark" Dynamic Purchasing System, offering potential business growth for suppliers in the software package and information systems sector. This procurement process by London North Eastern Railway Ltd. is at the planning stage, inviting potential suppliers to participate in the initial questionnaire before the future notice date on 2022-11-24. Businesses specializing in software packages and information systems sector, particularly those experienced in agile development and API interfaces, would be well-suited to compete. The opportunity presents a chance for suppliers to engage with a railway services buyer, potentially gaining access to ongoing development projects and collaborations within the UK region to support public transport services. ## Notice At LNER we want to deliver maximum value to all customers travelling with us across their whole journey experience. However with the majority of customers not booking direct with LNER one of our challenges is consistently communicating with customers about their journey in real time. Equally for our direct bookers they may not have downloaded our app or signed up to journey alerts which again makes it difficult to serve in-journey information to them when they need it. LNER are looking to build a digital platform that can be accessed in journey (eg via QR codes) by direct and in-direct customers to gain access to the multiple customer experience tools and services offered both at station and on-board. This platform would be accessible via a customers mobile or laptop device, and would be personalised based on their journey location. LNER would also build out this platform to deliver personalised content and offers to customers based on their journey, and give customers the ability to feedback about various aspects of the estate, fleet and service to allow us to respond more rapidly to customer pain points. The platform should be self contained wherever possible to do so. Feeding in data via API interface/open data feeds into the portal itself as opposed to handing off to existing supplier systems. This is to allow for customer personalisation of the information, removal of any user login barriers and to deliver a seamless user experience. An agile approach to accurately delivering requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement. We are looking to engage with potential suppliers in preparation for a further competition that we intend to run on the "Spark" Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis. Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/r/BNFThD69pD to share initial insights ### Lot Information Lot 1 We are looking to engage with potential suppliers for a digital information platform in preparation for a further competition that we intend to run on the "Spark" Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis. Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/r/BNFThD69pD to share initial insights. Please complete the questionnaire by 11/11/2022 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/030366-2022 | | Notice type | Planning Notice | | Procurement type | Dynamic | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Oct 2022 | | Submission deadline | Not specified | | Future notice date | 24 Nov 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LTD. | | Locality | YORK | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 27 Oct 2022 at 13:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/030366-2022 ## Notice URLs - http://www.lner.co.uk - https://forms.office.com/r/BNFThD69pD - https://www.crowncommercial.gov.uk/agreements/RM6094 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037cd1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037cd1.json.