---
title: "Carers Support Services"
ocid: "ocds-h6vhtk-037d43"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037d43"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037d43.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037d43.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2023-02-28"
---

# Carers Support Services

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-h6vhtk-037d43

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037d43.json)

## Summary

The London Borough of Newham has recently completed a procurement process for Carers Support Services, with a total contract value of £1,785,000. The procurement focused on Health and social work services and was conducted under the light-touch regime. The service contract, divided into two lots, will go live on 1st April 2023 and will run for three years. The Council is seeking an experienced provider to deliver Strengths-Based and highly accessible Carers support services. The procurement method used was an open procedure.

This tender by the London Borough of Newham offers business growth opportunities to providers in the Health and social work services sector. Businesses well-suited to compete are those with experience in delivering innovative and comprehensive support services to Adult Carers. The procurement is divided into two lots, allowing suppliers to bid for one or both lots. The successful bidder for Lot 1 was Age UK East London, with the All Age Carers Support Service actively contracted. The tender period ended on 28th November 2022, and the successful bidder's service will commence on 1st April 2023.

## Notice

This procurement is being conducted in accordance with the Public Contracts Regulations 2015. The procurement is subject to the light-touch regime under Section 7 Social and Other Specific Services. Under Regulation 76 the Council is free to establish a procedure,provided that procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (service providers). Newham's Carers Strategy sets out a single, ambitious approach to improving the identification of and support to Carers across the borough at scale. The Council and its partners are looking for an experienced and innovative provider (or providers) to deliver Strengths-Based and highly accessible Carers support services and to drive forward the Carers Strategy outcomes. The service is divided into lots: Lot 1) An online / virtual Carers Support service to provide comprehensive support to Adult Carers aged 18+online and with the preferred addition of a telephone support option. Lot 2) A Locally embedded all age-service (Young Carers, Parent Carers,Adult Carers) which will work with local Carers groups, Schools, Health providers, VCS and across our community as a whole to identify Carers, deliver direct support and enable them to navigate the range of local services that they need. Suppliers will be able to apply for one or more lots, for example, Lot 1 only,Lot 2 only or both Lots 1 and 2. The new service contract will go live on 1 April 2023 and will run for three years (with the option to extend on a two + two year basis, subject to satisfactory performance). Total value for 7 years of contract isPS1,785,000.00 excluding VAT divided in lots as per below: Lot 1= PS350,000 (50K pa) Lot 2 = PS1,435,000 (205K pa)

### Lot Information

Digital Carers (18+) Support Service

Lot 1) An online / virtual Carers Support service to provide comprehensive support to Adult Carers aged 18+online and with the preferred addition of a telephone support option.

All Age Carers Support Service

Lot 2) A Locally embedded all age-service (Young Carers, Parent Carers,Adult Carers) which will work with local Carers groups,Schools, Health providers, VCS and across our community as a whole to identify Carers, deliver direct support and enable them to navigate the range of local services that they need.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005808-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2023 |
| Submission deadline | 28 Nov 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £1,785,000 |
| Awards value | Not specified |
| Contracts value | £1,434,990 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | TLI41 Hackney and Newham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGE UK EAST LONDON |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 28 Feb 2023 at 12:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005808-2023
- 28 Oct 2022 at 13:11 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030521-2022

## Notice URLs

- http://www.newham.gov.uk
- https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037d43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037d43.json.