---
title: "Enterprise Voice and Contact Centre"
ocid: "ocds-h6vhtk-037e2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037e2e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037e2e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037e2e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GATESHEAD COUNCIL"
published: "2022-11-01"
---

# Enterprise Voice and Contact Centre

Buyer: GATESHEAD COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-037e2e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037e2e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037e2e.json)

## Summary

The procurement process for the contract entitled "Enterprise Voice and Contact Centre" was initiated by Gateshead Council. The contract falls under the telecommunications services industry category. The procurement stage was a limited procedure with the award made to Virgin Media Business. The contract, worth £1,619,385.61, was signed on 1st November 2022. The procurement method used was an award procedure without prior publication of a call for competition.

This tender presents opportunities for businesses in the telecommunications services sector, especially those capable of providing enterprise voice and contact centre solutions. Suppliers experienced in working with public sector organisations like regional or local authorities may find this tender particularly suited to their expertise. The contract, awarded following a mini competition, covers a 5-year period with options to extend twice for 12 months each, offering a potentially long-term partnership opportunity for the winning supplier, Virgin Media Business.

## Notice

Mini Competition on CCS Framework for Telephony and Contact prvoider

### Lot Information

Lot 1

Mini Competition on CCS Framework - Network Services 2 (RM3808) for enterprise voice and contact center for Gateshead Council.

Options: 5 year contract with options to extend for 2 times 12 months.

### Procurement Information

Award of Contract following a mini competition on CCS Framework, Network Services 2 (RM3808), with all suppliers on the framework invited to participate in procurement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030862-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,619,385 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 1 Nov 2022 at 15:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030862-2022

## Notice URLs

- http://www.gateshead.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037e2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037e2e.json.