---
title: "Out of Hours Call Centre"
ocid: "ocds-h6vhtk-037e90"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037e90"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037e90.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037e90.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OPTIVO"
published: "2022-11-03"
---

# Out of Hours Call Centre

Buyer: OPTIVO  
Current stage: Award  
OCID: ocds-h6vhtk-037e90

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037e90)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037e90.json)

## Summary

The procurement process for the "Out of Hours Call Centre" contract was completed by Optivo, a public body governed by law in the housing and community amenities sector. The contract involved providing incoming and outgoing out-of-hours emergency repairs call handling services for Optivo residents and key workers. The procurement stage was an open procedure with a value of £1,288,980. The deadline for signing the contract was on 7th October 2022. The location for service delivery is in the UK under the services category.

This tender for the Out of Hours Call Centre contract created opportunities for businesses, particularly those in the call centre services sector, to compete. Companies with expertise in customer journey, mobilisation & resourcing, disaster recovery, and working with public bodies were well-suited to bid for this contract. The contract was awarded to Appello Careline Limited. Businesses interested in providing call centre services in the UK should consider such public procurement opportunities to grow their business.

## Notice

Call Centre

### Lot Information

Lot 1

Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031019-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Oct 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,288,980 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 3 Nov 2022 at 08:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031019-2022

## Notice URLs

- http://www.optivo.org.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:226619-2022:TEXT:EN:HTML
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037e90. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037e90.json.