--- title: "The Advocacy Safety Net Service Award Notice" ocid: "ocds-h6vhtk-037f40" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f40" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037f40.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037f40.json" source: "Find A Tender Service" current_stage: "Award" buyer: "DEPARTMENT FOR EDUCATION" published: "2023-07-11" --- # The Advocacy Safety Net Service Award Notice Buyer: DEPARTMENT FOR EDUCATION Current stage: Award OCID: ocds-h6vhtk-037f40 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f40) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037f40.json) ## Summary The Department for Education has awarded the contract for 'The Advocacy Safety Net Service' to National Youth Advocacy Service (NYAS). The procurement process, which was in the 'Tender' stage, focused on services related to technical support. The award has a value of £542,611.64 and was signed on 10th July 2023. The contract was active and relates to the provision of advocacy services. The location of the procurement is in the United Kingdom, specifically in London. The procurement method used was an 'Open procedure', and the main procurement category is services. This contract presents an opportunity for businesses involved in providing technical support services to compete. Companies offering helpdesk and support services, as well as those engaged in advocacy and support for children and young people, would be well-suited to participate in this procurement. The award criteria included both quality and price considerations, with technical quality holding an 80% weightage. The procurement process aimed to enhance national advocacy services with a focus on supporting looked after children and care leavers in accessing necessary advocacy support. The contract offers business growth opportunities within the field of technical support services and advocacy for vulnerable populations. ## Notice Award Notice for The Advocacy Safety Net Service. The Advocacy 'Safety Net' Service will encourage local authorities to provide advocacy services in line with their statutory responsibilities, only stepping in where this proves unsuccessful. It is expected the improved national advocacy 'safety net' will also improve insight and analysis about callers to the service and the issues they raise and will gather evidence about the quality and coverage of local advocacy services. The service will use clear approaches for prioritising limited resources and engage looked after children who might otherwise be difficult to reach. The national advocacy 'safety net' is not a substitute for the services that local authorities should provide. Its role is to signpost children to locally provided services and to monitor availability. The service will maintain a dynamic picture of local provision, updated via calls to the helpline and based on work with local areas and through its networks. The service will only step in where local advocacy support continues to be denied. The service has 3 core deliverables that the supplier will be required to deliver: 1. An advice helpline run by appropriately trained staff members who are able to respond to calls from looked after children and able to respond accordingly, identifying the best route to address concerns. The helpline should offer telephone, email, text, and WhatsApp communication options. This should also support children where English is not their first language. 2. Additional advocacy support through web-based information including 'self-advocacy tools and technology. A website should allow looked after children and care leavers to be made aware of their local advocacy provider and the relevant contact information. This should also support children where English is not their first language. 3. A database capturing the availability of local advocacy, which is accurate and kept up to date so to refer children and young people to local support. The database is held by the current provider and regular contact with all local authorities are needed to ensure information is kept up to date ### Lot Information Lot 1 Award Notice for The Advocacy Safety Net Service contract. The Advocacy 'Safety Net' Service will encourage local authorities to provide advocacy services in line with their statutory responsibilities, only stepping in where this proves unsuccessful. It is expected the improved national advocacy 'safety net' will also improve insight and analysis about callers to the service and the issues they raise and will gather evidence about the quality and coverage of local advocacy services. The service will use clear approaches for prioritising limited resources and engage looked after children who might otherwise be difficult to reach. The national advocacy 'safety net' is not a substitute for the services that local authorities should provide. Its role is to signpost children to locally provided services and to monitor availability. The service will maintain a dynamic picture of local provision, updated via calls to the helpline and based on work with local areas and through its networks. The service will only step in where local advocacy support continues to be denied. The service has 3 core deliverables that the supplier will be required to deliver: 1. An advice helpline run by appropriately trained staff members who are able to respond to calls from looked after children and able to respond accordingly, identifying the best route to address concerns. The helpline should offer telephone, email, text, and WhatsApp communication options. This should also support children where English is not their first language. 2. Additional advocacy support through web-based information including 'self-advocacy tools and technology. A website should allow looked after children and care leavers to be made aware of their local advocacy provider and the relevant contact information. This should also support children where English is not their first language. 3. A database capturing the availability of local advocacy, which is accurate and kept up to date so to refer children and young people to local support. The database is held by the current provider and regular contact with all local authorities are needed to ensure information is kept up to date. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/019813-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Planning, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Jul 2023 | | Submission deadline | Not specified | | Future notice date | 2 Feb 2022 | | Award date | 9 Jul 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £560,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £542,611 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR EDUCATION | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 3BT | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | NATIONAL YOUTH ADVOCACY SERVICE (NYAS | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support ### Codes - 71356300 - Technical support services - 72253000 - Helpdesk and support services ## Release History - 11 Jul 2023 at 14:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019813-2023 - 4 Nov 2022 at 14:50 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031260-2022 ## Notice URLs - https://www.gov.uk/government/organisations/department-for-education ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f40. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037f40.json.