---
title: "National Primary Care Clinician Database (NPCCD)"
ocid: "ocds-h6vhtk-037f60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f60"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037f60.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037f60.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)"
published: "2026-05-12"
---

# National Primary Care Clinician Database (NPCCD)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)  
Current stage: Award  
OCID: ocds-h6vhtk-037f60

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## Summary

The Scottish Government has completed a procurement process for the "National Primary Care Clinician Database (NPCCD)" service, which included the provision of business-as-usual support and maintenance covering Medical, Ophthalmic, and Dental workstreams. The contract, awarded to Sword IT Solutions, involves managing user services and addressing technical issues within a structured escalation framework. The procurement, using the Scottish Government Digital Technology and Cyber Services Dynamic Purchasing System, employed a selective method under a restricted procedure, ensuring compliance under the General Procurement Agreement (GPA). The signed contract was valued at £486,000 and was formalised on 29 April 2026. The process involved multiple stages, with significant competition among bidding entities, indicating a robust tendering environment centered around IT services within the UK region (UKM).

This procurement opportunity is a significant access point for businesses seeking to expand within the healthcare IT services sector. Enterprises that specialise in IT service management, particularly those offering consulting and technical support for healthcare databases, will find this contract beneficial for business growth. Companies equipped to provide comprehensive IT solutions, including service desk operations, user onboarding, and incident resolution, are well-suited to compete in such tenders. By participating in similar procurement processes, businesses can increase their credibility and visibility across public sector contracts, thereby enhancing their market position and opening new avenues within the public health technology landscape in the UK.

## Notice

In line with the NPCCD Invitation to Tender, the supplier will provide business-as-usual (BAU) support and maintenance for the NPCCD service across Medical, Ophthalmic and Dental workstreams. This includes operating a service desk during core business hours, managing user onboarding/offboarding and role-based access, triaging and resolving incidents in accordance with an agreed escalation model, correcting data issues where appropriate, and providing ad hoc reporting and service performance information

### Lot Information

Digital Technology Projects and Services

The procurement was undertaken via an Invitation to Tender under the Scottish Government Digital Technology and Cyber Services DPS (Lot 1). Two tender responses were received and evaluated in line with the published award criteria; overall scores were close, demonstrating a competitive outcome.

Digital Technology Resources

The Digital Technology Resources Lot will provide resource skills and expertise in support of digital technology projects or services provided by Public Bodies. Resources will typically assist with the delivery of digital technology requirements and will be commissioned to deliver specific objectives and tasks. The nature of digital technology resources typically required is diverse and some examples (non-exhaustive list) are; digital specialists, project & programme managers, user researcher, digital service design, business analysts, system designer, solutions architect, data architect, data modeller, product manager, systems developer, quality assurance analyst, web operations engineer, senior software engineer, network engineers/specialists, infrastructure engineers, test engineers data and analytics specialists and data scientists. To assess your suitability for Lot 2 you will be asked to provide information on 2 separate examples of services or projects your company has undertaken. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 500 words per example. The purpose of the examples is to demonstrate evidence of your capability in the delivery of Digital Technology Resources similar to those listed above. Responses must be provided in Part 4C - (Technical and professional ability) question 4C.1.2 of the SPD Document. Participants must complete and attach the experience template provided. Anonymised details will not be accepted. Participants should also provide details of any professional qualifications or accreditations (if appropriate) e.g. Agile (SCRUM, DSDM, XP, Kanban) Prince2 and ITIL. Details of your experience and professional qualifications should be provided in question 4C.6 of the SPD. This is required for information only. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions.

Digital Training Services

The Digital Training Services Lot will provide 3rd party ICT training services and support for Public Bodies. The nature of services and resources typically required is diverse and some examples (non-exhaustive list) are; off the shelf ICT training courses such as PRINCE2, Agile, Lean, etc. This could also include bespoke ICT training development for internal systems or an end to end service such as training requirements gathering, training strategy development and implementation. Individual trainers and training services such as "train the trainer" or Agile coaching are also included in scope. The services can be delivered in a classroom setting or remotely depending on the requirements. Training services or courses not related to ICT or Digital Technology are out of scope of this DPS. To assess your suitability for Lot 3 you will be asked to provide information on 2 separate examples of services or projects your company has undertaken. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 500 words per example. The purpose of the examples is to demonstrate evidence of your capability in the delivery of Digital Training Services similar to those listed above. Responses must be provided in Part 4C - (Technical and professional ability) question 4C.1.2 of the SPD Document. Participants must complete and attach the experience template provided. Anonymised details will not be accepted. Participants should also provide details of any professional qualifications or accreditations (if appropriate) e.g. Agile (SCRUM, DSDM, XP, Kanban) Prince2 and ITIL. Details of your experience and professional qualifications should be provided in question 4C.6 of the SPD. This is required for information only. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions.

Cyber Security Services

Cyber Security Services Lot will provide cyber security services and resources that will aim to support digital and cyber resilience for public bodies. The nature of services and resources typically required is diverse and some examples (non-exhaustive list) are; Cyber Security Specialists, Cyber Security services such as:- Penetration Testing, Cyber Security training and Assessment, Security Architecture Services, Risk Assessment and Management Services, Audit Review & Compliance, Incident Management & Response, Security Testing and Digital Forensics. The scope of this Lot will focus on the supply of services and resources assisting the delivery of cyber resilience. Cyber resilience services and resources will also likely involve: providing expert advice; recommendations; training; or systems testing and assessment. To assess your suitability for Lot 4 you will be asked to provide information on 2 separate examples of services or projects your company has undertaken. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 500 words per example. The purpose of the examples is to demonstrate evidence of your capability in the delivery of Cyber Security Services similar to those listed above. Responses must be provided in Part 4C - (Technical and professional ability) question 4C.1.2 of the SPD Document. Participants must complete and attach the experience template provided. Anonymised details will not be accepted. Participants should also provide details of any professional qualifications or accreditations (if appropriate) e.g. Agile (SCRUM, DSDM, XP, Kanban) Prince2 and ITIL. Details of your experience and professional qualifications should be provided in question 4C.6 of the SPD. This is required for information only. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/043462-2026 |
| Notice type | Planning Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2026 |
| Submission deadline | 31 Mar 2027 |
| Future notice date | 12 Dec 2022 |
| Award date | 31 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,278,468 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND) |
| Additional buyers | SCOTTISH GOVERNMENT; THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | CAPGEMINI; CRUISE TECHNOLOGIES; STORM ID; SWORD IT SOLUTIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 64200000 - Telecommunications services
- 71242000 - Project and design preparation, estimation of costs
- 71316000 - Telecommunication consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 72212931 - Training software development services
- 72224000 - Project management consultancy services
- 72224100 - System implementation planning services
- 79421200 - Project-design services other than for construction work
- 80500000 - Training services
- 80531200 - Technical training services
- 80533000 - Computer-user familiarisation and training services
- 80533100 - Computer training services

## Release History

- 12 May 2026 at 12:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/043462-2026
- 15 Jan 2026 at 15:39 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/003601-2026
- 20 Sep 2024 at 11:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030155-2024
- 12 Sep 2023 at 10:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026925-2023
- 1 Mar 2023 at 16:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006063-2023
- 4 Nov 2022 at 16:41 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031304-2022

## Notice URLs

- http://publicservicesdelivery.scot/about/procurement/
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- http://www.scotland.gov.uk
- http://www.scotland.gov.uk/Topics/Government/Procurement
- http://www.scotland.gov.uk/Topics/Government/public-bodies/about
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000711922
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000722635
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000744460
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000778548
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000819215
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831667
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/
- https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037f60.json.