---
title: "Concierge Support Service"
ocid: "ocds-h6vhtk-037f68"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f68"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-037f68.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-037f68.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2022-11-04"
---

# Concierge Support Service

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-037f68

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f68)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-037f68.json)

## Summary

The Birmingham City Council has recently awarded a contract for the provision of a Concierge Support Service, involving IT services for door access and control systems across over 100 residential tower blocks in Birmingham. The procurement method used was a limited procedure with an award process without prior publication of a call for competition. The contract was signed on 28th October 2022 with Total Computer & Network Support (TCNS) Ltd as the active supplier.

This tender presents opportunities for businesses providing IT services, particularly those experienced in access control systems. The Birmingham City Council's procurement process for the Concierge Support Service aimed to address an urgent need due to the incumbent supplier entering administration. Businesses with expertise in IT consulting, software development, and Internet support may find this tender suitable for growing their business through providing services to support residential tower block access and control systems in Birmingham.

## Notice

The service includes an In Hours Support Service (1 x Engineer from 9am Monday - 5pm Friday) and an Out of Hours Support Service (1 x Engineer from 5pm Monday - 9am Friday). The supplier is responsible for the door access and control systems for over a 100 residential tower blocks across Birmingham.

### Lot Information

Lot 1

The service includes an In Hours Support Service (1 x Engineer from 9am Monday - 5pm Friday) and an Out of Hours Support Service (1 x Engineer from 5pm Monday - 9am Friday). The supplier is responsible for the door access and control systems for over a 100 residential tower blocks across Birmingham.

### Procurement Information

PCR 2015 (regulation 32 (2)) outlines that a negotiated procedure without prior information may be used for public service contracts if - "it is strictly necessary where, for reasons of extreme urgency brought about by events unforeseeable by the contracting authority, the time limits for the open or restricted procedures or competitive procedures with negotiation cannot be complied" BCCs incumbent supplier has entered administration, where BCC had no warning, this was beyond BCCs control, with a requirement for an immediate alternative provision. This meets the above regulation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031315-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Oct 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £194,825 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 7WB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTAL COMPUTER & NETWORK SUPPORT (TCNS |

## CPV Codes

### Divisions

- 42 - Industrial machinery
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 42961100 - Access control system
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2022 at 18:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031315-2022

## Notice URLs

- http://www.birmingham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-037f68. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-037f68.json.