---
title: "NHSGGC0738 - Intepreting, Communication Support and Transcription Services"
ocid: "ocds-h6vhtk-03805a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03805a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03805a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03805a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS GREATER GLASGOW AND CLYDE"
published: "2023-03-14"
---

# NHSGGC0738 - Intepreting, Communication Support and Transcription Services

Buyer: NHS GREATER GLASGOW AND CLYDE  
Current stage: Award  
OCID: ocds-h6vhtk-03805a

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## Summary

NHS Greater Glasgow and Clyde has recently completed a tender process for interpreting, communication support, and transcription services. The procurement involved the creation of a framework of suppliers split by lots and specialities to provide interpreting services compliant with relevant legislation. The lots included various services such as spoken language face-to-face interpreting, British Sign Language, and more. The tender had a total value of £5,014,752 and was conducted using an open procedure, with a deadline for submissions on 13th December 2022.

This tender by NHS Greater Glasgow and Clyde provides opportunities for businesses specialising in interpretation and translation services. Companies offering services such as face-to-face interpreting, sign language interpretation, and written translation are well-suited to compete. The successful bidders included Global Language Services Ltd, Deaf Services Lanarkshire, Deaf Action, among others, showcasing diverse opportunities for growth and collaboration in the healthcare sector.

## Notice

NHS Greater Glasgow and Clyde (NHSGGC) is committed to providing equal access to healthcare for all patients, as outlined in 'A Fairer NHS - Greater Glasgow and Clyde, 2016-2020'. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. The NHSGGC interpreting service aims to provide an effective and efficient service for patients and staff. This tender process will identify a framework of suppliers which will be split by Lots, identified by speciality to work with the internal service to provide interpreting services compliant with all relevant legislation

### Lot Information

Deaf Relay Interpreting

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and out of hour's service. The services which will arise under this lot includes: -Provision of deaf relay interpreters at health appointments -The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 month periods

International Sign Language

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and an out of hour's service. The services which shall arise under this lot includes: -Provision of International Sign Language interpreters at health appointments -The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 months

Lip Speaking, Note-takers and Speech to text reporters

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require Lip speaking, note-takers and speech to text reporters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and an out of hour's service. The services which will arise under this lot includes: -Provision of Lip speaking, note-takers and speech to text reporters at health appointments across the services within the background section of this document in both NHSGGC and NHS Lanarkshire -The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 month periods

Telephone Interpreting/Video Conferencing

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and an out of hour's service. The service will require to be able to access common as well as rare languages at short notice to match the need in NHSGGC. The service will be required to estimate average connection time to interpreter and meet 90% of calls within this estimated timeframe. The service is expected to provide NHSGGC with a live webpage containing guidance for NHSGGC staff including video links demonstrating good practice for telephone interpreting when the patient is with the clinician and when they are calling out to the patient. The service will deliver direct patient access. This will allow NHSGGC patients to utilise telephone interpreting directly enabling them to call NHS services on demand. This service requires non-English speaking patients to access the service through direct calling or on an app.

Renewal: Option to extend for 2 x 12 month periods

British Sign Language

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value. Interpreters will support appointments at different locations, including hospitals, clinics, health centres, patient's homes and any other address as designated by NHSGGC or NHS Lanarkshire. Interpreters will also support appointments carried out by remote video / video calls. The services which will arise under this lot includes: -Provision of BSL interpreters at health appointments -The service will be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 month periods

Written Translation

This lot includes the provision of written translation from English in to the language requested by the patient and from those languages into English or other languages. Translation refers to the conversion of written documents in to another language as text. This translation should be accurate and maintain the accurate meaning and spirit of the content of a document requiring translation. The service will be available 09:00 - 17:00 Monday to Friday The service will sometimes require to translate material at short notice to deal with crisis events or unforeseen circumstances. All translations will be back translated by a second transcriber quality assurance. The services which shall be provided under this lot include Translation / Transcription of patient information, patient records, clinical information and patient letters / guidance. The services which will arise under this lot includes: -The service to be provided in hours -Translation of NHSGGC patient facing information, clinical information, letter and any other written patient information form English to the target language -Translations of patient medical record from another language to English

Renewal: Option to extend for 2 x 12 month periods

Spoken Language Face to Face Interpreting

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. Interpreters will support appointments at different locations, including hospitals, health centres, patients homes and any other address as designated by NHSGGC or NHS Lanarkshire. The services which will arise under this lot includes: -Provision of face to face interpreters at health appointments -Provision of interpreting in information and therapeutic group work -The service will be provided both in hours and out of hours to meet the upside capacity of in house interpreting services -Provision of written translation of medical records when required.

Renewal: Option to extend for 2 x 12 month periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007327-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2023 |
| Submission deadline | 13 Dec 2022 |
| Future notice date | Not specified |
| Award date | 13 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,014,752 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,620,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS GREATER GLASGOW AND CLYDE |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G4 0SF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Dennistoun |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | DA LANGUAGES; DEAF ACTION; DEAF SERVICES LANARKSHIRE; GLOBAL LANGUAGE SERVICES; SIGN LANGUAGE INTERACTIONS; SUPREME LINGUISTIC SERVICES T/A PREMIUM LINGUISTIC SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79540000 - Interpretation services

## Release History

- 14 Mar 2023 at 09:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007327-2023
- 21 Dec 2022 at 11:43 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036176-2022
- 23 Nov 2022 at 10:22 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033169-2022
- 9 Nov 2022 at 11:28 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031669-2022

## Notice URLs

- http://www.nhsggc.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000702275
- https://inwo.spso.org.uk/national-whistleblowing-%20standards
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722
- https://www.scotcourts.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03805a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03805a.json.