---
title: "Friends & Family Test, Patient & Carer Feedback Insight System"
ocid: "ocds-h6vhtk-0380bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0380bc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0380bc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0380bc.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST"
published: "2022-11-11"
---

# Friends & Family Test, Patient & Carer Feedback Insight System

Buyer: NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-0380bc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0380bc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0380bc.json)

## Summary

The Northamptonshire Healthcare NHS Foundation Trust is seeking an independent Friends & Family Test, Patient & Carer Feedback Insight System. The procurement process is currently in the tender stage, with a deadline for submissions on 21st December 2022. The contract is in the goods category within the software package and information systems industry. The Trust is located in Kettering, United Kingdom.

This tender opportunity is particularly suitable for small or medium enterprises (SMEs). Businesses involved in providing software packages and information systems should consider competing for this contract with a value of £400,000. The procurement process is open, allowing electronic and written submissions. The contract includes quality criteria such as Product Details, System Management, and Commercial (Costing), providing growth opportunities for businesses with expertise in these areas.

## Notice

NHFT requires an independent, public and comprehensive Friends and Family Test (FFT), patient and carer feedback system that is applicable to all patients, carers, and professionals who access its services. The system must provide insight into patient and carer experience, what matters to patients and carers, and enable NHFT to demonstrate to the public that it is responsive to feedback

### Lot Information

Lot 1

NHFT requires an independent, public and comprehensive Friends and Family Test (FFT), patient and carer feedback system that is applicable to all patients, carers, and professionals who access its services. The system must provide insight into patient and carer experience, what matters to patients and carers, and enable NHFT to demonstrate to the public that it is responsive to feedback

Renewal: subject to continuation of service provision

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032045-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2022 |
| Submission deadline | 21 Dec 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | £400,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST |
| Locality | KETTERING |
| Post town | Northampton |
| Postcode | NN15 7PW |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Windmill |
| Westminster constituency | Kettering |
| Delivery location | TLF2 Leicestershire, Rutland and Northamptonshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Nov 2022 at 14:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032045-2022
- 10 Nov 2022 at 12:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031819-2022

## Notice URLs

- http://www.NHFT.nhs.uk
- https://www.delta-esourcing.com/
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=734819845
- https://www.delta-esourcing.com/respond/XYW3DNB566
- https://www.delta-esourcing.com/tenders/UK-UK-Kettering:-Software-package-and-information-systems./XYW3DNB566

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0380bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0380bc.json.