--- title: "Journey Advice and next best action Proof of Concept (PIN only)" ocid: "ocds-h6vhtk-03834b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03834b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03834b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03834b.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LTD." published: "2022-11-10" --- # Journey Advice and next best action Proof of Concept (PIN only) Buyer: LONDON NORTH EASTERN RAILWAY LTD. Current stage: Planning OCID: ocds-h6vhtk-03834b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03834b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03834b.json) ## Summary The London North Eastern Railway Ltd. is planning a tender opportunity titled "Journey Advice and next best action Proof of Concept (PIN only)" in the services category, specifically for IT services. The tender is in the planning stage with a future notice date of 12th December 2022. The procurement process involves requesting proposals for a pilot system that can enhance the user experience in making informed decisions for onward journeys, using either a no-code solution or an application prototype integrated with key rail systems. This tender by London North Eastern Railway Ltd. presents an opportunity for businesses in IT services, consulting, software development, and Internet support. Companies with expertise in agile development, user interface design, and integration with existing systems are well-suited to compete. The successful applicant will need to focus on meeting innovation key measures related to desirability, feasibility, and viability, while ensuring compliance with GDPR rules. The pilot/proof of concept period is open for suggestions but is not expected to exceed 3 months. ## Notice Solution outline: We are open to proposals for a pilot system in the following formats: * No-code solution (to fit tablet or large-scale digital screen), with demonstratable proof that the data sources/extracts supporting the no code application are available and could be accessed in real time if a live working prototype was subsequently developed. * An application prototype (to fit tablet or large scale digital screen), which has integration to key rail systems to obtain the necessary data. Both the above approaches should be able to demonstrate an easy to understand user interface which allows a ticket holder to be fully informed and make the best decision for their onward journey. Attached with this PIN is further information from LNER on the systems we believe are available to address this challenge and a simple ideation of the type of information the customer interface may well convey. Any use of public or private data sources to address the challenge should be compliant with GDPR rules around use of personalised data. An agile approach to accurately delivering requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement. Project completion and success criteria: The award of this pilot/proof of concept to any party does not infer a commitment to purchase a long term solution from the provider. The successful applicant is expected to report in line with our innovation key measures below :- Desirability - Do users have a need for this service and how important is that need. What does a successful implementation look like for users. (pre pilot research and pilot feedback) Feasibility - Can it fit in with LNER existing core business operations and are any new capabilities requiring to be built to deliver to meet the objectives. Viability - Is there an implementation (based on Pilot feedback) which is sustainable for LNER to implement or would likely lead to a viable business case in the future. Period of Pilot / Proof of concept: For this challenge, LNER are open to suggestions and reasoning from the applicant on the length of time needed to measure success. For initial guidance, LNER would not expect a pilot period longer than 3 months (which should allow opportunity for a number of 'disruptive' rail days). ### Lot Information Lot 1 We are open to proposals for a pilot system in the following formats: * No-code solution (to fit tablet or large-scale digital screen), with demonstratable proof that the data sources/extracts supporting the no code application are available and could be accessed in real time if a live working prototype was subsequently developed. * An application prototype (to fit tablet or large scale digital screen), which has integration to key rail systems to obtain the necessary data. Both the above approaches should be able to demonstrate an easy to understand user interface which allows a ticket holder to be fully informed and make the best decision for their onward journey. Attached with this PIN is further information from LNER on the systems we believe are available to address this challenge and a simple ideation of the type of information the customer interface may well convey. Any use of public or private data sources to address the challenge should be compliant with GDPR rules around use of personalised data. An agile approach to accurately delivering requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement. Project completion and success criteria: The award of this pilot/proof of concept to any party does not infer a commitment to purchase a long term solution from the provider. The successful applicant is expected to report in line with our innovation key measures below :- Desirability - Do users have a need for this service and how important is that need. What does a successful implementation look like for users. (pre pilot research and pilot feedback) Feasibility - Can it fit in with LNER existing core business operations and are any new capabilities requiring to be built to deliver to meet the objectives. Viability - Is there an implementation (based on Pilot feedback) which is sustainable for LNER to implement or would likely lead to a viable business case in the future. Period of Pilot / Proof of concept: For this challenge, LNER are open to suggestions and reasoning from the applicant on the length of time needed to measure success. For initial guidance, LNER would not expect a pilot period longer than 3 months (which should allow opportunity for a number of 'disruptive' rail days). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/031894-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Nov 2022 | | Submission deadline | Not specified | | Future notice date | 12 Dec 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LTD. | | Locality | YORK | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 10 Nov 2022 at 16:22 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031894-2022 ## Notice URLs - http://www.lner.co.uk - https://forms.office.com/r/XLxZHLiSVi ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03834b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03834b.json.